Total Result Found: 300
Name: Accenture Consultores de Gestao SA
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+351213803500
https://www.accenture.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Portugal
HQ Address: Avenida Eng. Duarte Pacheco, Amoreiras, Torre 1-16 piso 1070-101 Lisboa
Specialization:
Description:
Name: Accenture do Brasil ltda
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+55 (11) 5188-3000
www.accenture.com.br
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Choice
Region: LATAM
Country: Brazil
HQ Address: Rua Alexandre Dumas, 2051 - Chacara Santo Antonio (Zona Su, São Paulo - State of São Paulo, Brazil
Specialization:
Description:
A Accenture resolve os desafios mais difíceis de seus clientes com a oferta de serviços inigualáveis de estratégia empresarial, consultoria, digital, tecnologia e operações. Atendemos a mais de três quartos das empresas da Fortune Global 500, provendo inovação para aprimorar a maneira como o mundo vive e trabalha. Com competências especializadas em mais de 40 indústrias e sobre todas as funções corporativas, entregamos resultados transformadores para um exigente novo mundo digital.
Name: Accenture S.P.A ( Italy )
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https://www.accenture.com/it-it/about/company/italy
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Italy
HQ Address: Via Maurizio Quadrio, 17, 20154 Milano, Milano MI, Italia
Specialization:
Description:
Name: Avtex Solutions International Inc.
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(866) 550-2742
www.ariasolutions.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: Canada,United States
HQ Address: Suite 600, 110-12th Ave. SW Calgary, AB, Canada T2R 0G7
Specialization:
Description:
Aria Solutions’ passion is to help organizations better engage with their customers through innovative, cloud, on-premises and hybrid-based solutions. This singular focus, means we can help with all aspects of the contact center, including:
• Personalizing the customer experience across multiple channels
• Better enabling your agents at the desktop, including screen pop, task guidance, and Next Best Action
• Voice and chatbots for self-service automation, agent assistance, and customer surveys
• Workforce Management and Optimization
• Process optimization or re-engineering
• Integration into other business and CRM systems such as Salesforce and Zendesk
Since 1997, we have been a Genesys partner building products and delivering solutions across the entire Genesys suite.
Our thorough methodology and expertise are key in helping clients deliver positive business results.
Name: Avtex Solutions, LLC
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(952) 831-0888
www.avtex.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: Canada,United States
HQ Address: 3500 American Blvd W #300, Bloomington, MN, USA
Specialization: PureCloud,
Description:
Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, we guide organizations through the process of creating or improving CX strategies, platforms and policies.
Avtex is proud to partner with Genesys to implement contact center technologies that support truly effective customer interactions.
Leveraging the entire Genesys technology portfolio, Avtex is able to deliver customized solutions to address a number of client needs, including:
- Customer Experience
- Contact Center
- Technology integrations
- Workforce Management
Thanks to our close partnership with Genesys, we are able to deliver innovative and customized solutions to clients.
Name: BT
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+44-02073565000
http://www.bt.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country:
HQ Address: 81 Newgate Street Exeter South-West EC1A 7AJ
Specialization:
Description:
Name: Cognizant Technology Solutions Corporation
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(904) 616-9309
http://cognizant.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address: 211 Quality Circle 407 College Station TX 77845
Specialization: PureConnect - Inbound, PureConnect - Dialer,
Description:
Name: Cognizant Technology Solutions India Private Limited
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Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: India
HQ Address: 65/2 Bagmane TechPark CV Raman Nagar Post Bangalore 560093
Specialization:
Description:
Name: ConvergeOne, Inc.
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(888) 321-6227
www.convergeone.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address: 3344 State Highway 149, Eagan, MN 55121, USA
Specialization: PureConnect - Inbound, PureConnect - Dialer, PureCloud,
Description:
Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprises, with decades of experience assisting customers in transforming their digital infrastructure and realizing a return on investment. 9,200 enterprise and mid-market customers trust ConvergeOne with cybersecurity, customer experience, data center, enterprise networking, and unified communications solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies.
ConvergeOne has partnerships with 300 global industry leaders, including Genesys, Cisco, IBM, Avaya, Microsoft, and NICE, to customize specific business outcomes. We deliver solutions with a full life-cycle approach, including strategy, design, and implementation with cloud, maintenance, managed and professional services.
As a Genesys Gold Partner, ConvergeOne delivers exceptional customer experiences with PureCloud, PureConnect, and PureEngage. ConvergeOne delivers, supports, and manages every Genesys platform on premise, in the cloud, or in hybrid configurations.
ConvergeOne at a Glance
• 9,200 diversified customers, including 61% of the Fortune 100, and 44% of the Fortune 500
• 300+ strategic partnerships with leading vendors, resulting in tailored, best-of-breed solutions for customers
• 2,700+ employees, with 1,700+ engineering resources carrying 6,000+ certifications
• Three state-of-the-art redundant Customer Success Centers (CSCs) staffed 24x7, 365 days a year • Recognized as a top IT solutions provider by manufacturers and industry organizations
• 79 locations, worldwide operations
Name: ConvergeOne, Inc.
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Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address:
Specialization: PureConnect - Inbound, PureConnect - Dialer, PureCloud,
Description:
Name: Crossnet S.A.
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(600) 979-2000
www.crossnet.cl/
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Argentina,Chile,Colombia,Peru
HQ Address: Monjitas 392, Santiago, Chile
Specialization:
Description:
CrossNet es la primera empresa en América Latina en proveer soluciones
de Cloud Contact Center, lo que nos ha permitido trabajar con múltiples
clientes de diversas industrias apoyándolos en su diaria gestión de
Atención de sus Clientes, monitoreo y apoyo de sus Ejecutivos de Atención
y optimización permanente de sus Procesos de Negocio.
Name: Dimension Data (Shanghai) Ltd.
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861057371971
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP, Genesys Choice
Region: APAC
Country: China
HQ Address: Tower A ,5A/F, PCCW Center, No.2, workers stadium North Road, Chaoyang, Beijing, China 100027
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: Global Networks Solutions S.A.
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+5724862525
www.gns.com.co
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Colombia
HQ Address: Av. Roosevelt No. 39-25, Of. 703 Edificio Centro Empresarial
Specialization:
Description:
GlobalNetworks Solutions es una empresa con 14 años en el mercado, que combina su portafolio de soluciones tecnológicas con servicios consultivos permitiendo apoyar procesos de transformación digital que realmente generen valor para sus clientes: valor en la eficiencia operativa, valor en la experiencia del cliente, y valor de tipo estratégico. Nuestro portafolio de soluciones está enfocado en tres unidades: IT Optimization, Customer Experience y Workforce Experience
Name: IBM Corporation USA
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Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: IBM Japan, Ltd
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www.ibm.com/jp-ja/
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Japan
HQ Address: 19-21 Nihonbashi, Hakozaki-cho, Chuo-ku, Tokyo 103-8510
Specialization:
Description:
Name: IBM World Trade Corporation (Egypt Branch)
![]()
0020235361000
https://www.ibm.com/eg-en
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Egypt
HQ Address: IBM Egypt Building #144 Smart Village, Al Giza Desert, Egypt
Specialization:
Description:
IBM produces and sells computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. IBM is also a major research organization, holding the record for most U.S. patents generated by a business (as of 2020) for 27 consecutive years.
Name: Interacciones Inteligentes S.A.
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+56227566262
www.e-contact.cx
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Chile,Colombia,Ecuador,Peru
HQ Address: Amunátegui 232, Santiago, Chile
Specialization:
Description:
e-Contact es una empresa dedicada a la provisión, explotación y optimización de plataformas omnicanales para Contact Centers. Nuestros profesionales adaptan las tecnologías de la información a las necesidades de los clientes y sus negocios. El nivel de satisfacción es acorde a los altos requerimientos y a la generación y mantención de relaciones de largo plazo.
Nuestros ingenieros se encuentran en constante capacitación, un gran número se encuentran certificados en tecnologías Genesys Interactive Intelligence, Microsoft, Cisco, Citrix, VMWare.
e-Contact ha definido su visión como:
Ser reconocida, en Latino América, como proveedora de servicios tecnológicos integrales de excelencia e innovación de contactabilidad y gestión de experiencia de nuestros clientes, como resultado de la calidad humana y profesionalismo de nuestra gente y por sus altos niveles de competencias, certificaciones, uso de tecnología de punta, efectividad y cumplimiento de promesas realizadas a nuestros clientes y partes interesadas en cuanto a alcance, plazos y satisfacción. Nos proyectamos como una organización ágil, socios de nuestros clientes y generador de valor al negocio de estos.
e-Contact ha establecido su misión como:
Expandir el potencial de negocios de nuestros clientes, creando soluciones tecnológicas a la medida, ayudándolos a ser exitosos. Cuidar y rentabilizar su inversión a corto, mediano y largo plazo, garantizando la continuidad y operatividad de nuestras soluciones.
Name: Interaxa Brasil Tecnologia e Informatica Ltda
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+55 11 3207-7065
www.interaxa.com/pt
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: R. Antônio de Oliveira, 906 - Chácara Santo Antonio (Zona Sul), São Paulo - State of São Paulo, Brazil
Specialization:
Description:
A Interaxa é um integrador global de soluções e tecnologias com foco em Contact Centers e um dos mais importantes players deste segmento na América Latina.
Name: Interaxa Colombia S.A.
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+54 (11) 3985-7272
www.interaxa.com/
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Colombia
HQ Address: Ac. 100 #8a-49, Bogotá, Bogota, Colombia
Specialization:
Description:
Interaxa es un integrador global de soluciones de tecnología para Contact Centers.
Creemos que la atención al cliente es un aspecto estratégico para las empresas en un mundo cada día más competitivo.
Name: Interaxa S.A.
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+54 (11) 3985-7272
www.interaxa.com/
Partner Type: Resell Partner, Cloud Solution Provider, Service Partner, Managed Services Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Argentina
HQ Address: Carlos Pellegrini 635, Buenos Aires, Argentina
Specialization:
Description:
Interaxa es un integrador global de soluciones de tecnología para Contact Centers.
Creemos que la atención al cliente es un aspecto estratégico para las empresas en un mundo cada día más competitivo.
Name: LLC Orange Business Services
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+7 (495) 777 0800
https://www.orange-business.ru/
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Russian Fed.,Russia
HQ Address: 1-й Красногвардейский проезд, 15, Москва, Россия
Specialization:
Description:
Orange Business Services is a network-native digital services company and the global enterprise division of the Orange Group. It connects, protects and innovates for enterprises around the world to support sustainable business growth. Leveraging its connectivity and system integration expertise throughout the digital value chain, Orange Business Services is well placed to support global businesses in areas such as software-defined networks, multi-cloud services, Data and AI, smart mobility services, and cybersecurity. It securely accompanies enterprises across every stage of the data lifecycle end-to-end, from collection, transport, storage and processing to analysis and sharing.
Orange is one of the world's leading telecommunications operators with revenues of 42.2 billion euros in 2019 and 266 million customers worldwide at 31 December 2019. Orange is listed on the Euronext Paris (ORA) and on the New York Stock Exchange (ORAN). In December 2019, Orange presented its new "Engage 2025" strategic plan, guided by social and environmental accountability. While accelerating in growth areas, such as B-to-B services and placing data and AI at the heart of innovation, the entire Orange Group will be an attractive and responsible employer.
Name: Nekotec Tecnologia, S.A. de C.V.
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+52 55 5246 3280
www.sixbell.com/mexico
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Mexico
HQ Address: Villa de las Palmas, Naucalpan de Juárez, State of Mexico, Mexico
Specialization:
Description:
Desarrollar un negocio sólido, rentable e innovador, que permita a Sixbell ser reconocido como un socio de negocios confiable en el desarrollo e integración de soluciones tecnológicas de comunicaciones, asegurando la satisfacción de nuestros clientes, ofreciendo oportunidades de desarrollo a nuestros colaboradores y generando valor a nuestros accionistas. Innovar continuamente en soluciones de comunicaciones, mejorando así el negocio de nuestros clientes, para liderar los mercados donde participamos.
Name: NTT Australia Pty Ltd.
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+61 2 8249 5000
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: APAC
Country: Australia
HQ Address: Ground floor ,Tower 3 , 201 Sussex Street , Sydney 2000
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT Belgium NV/SA
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+3227450445
www.ntt.data.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: Belgium
HQ Address: Telecomlaan 5-7, Diegem 1831 Machelen, Belgium
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT France SASU
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www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: France
HQ Address: 3 Rue Saarinen, Rungis, France
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT Germany AG & Co. KG
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+49617268080
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: Germany
HQ Address: Horexstraße 7, 61352 Bad Homburg vor der Höhe, Deutschland
Specialization: PureCloud,
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT MSC Sdn. Bhd.
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www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: APAC
Country: Malaysia
HQ Address:
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT Netherlands B.V.
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Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: Netherlands
HQ Address: Veemweg 23/25
Specialization: PureCloud,
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT New Zealand Limited
![]()
+6444626800
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP, Genesys Choice
Region: APAC
Country: New Zealand
HQ Address: 157 Lambton Quay, Wellington Central, Wellington, New Zealand
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT Poland sp. z o.o
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22 553 55 00
www.hello.global.ntt
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: Poland
HQ Address: Warsaw, Polska
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: Orange Business Germany GmbH
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www.orange-business.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Germany
HQ Address: Rahmannstraße 11, 65760 Eschborn, Germany
Specialization:
Description:
Orange Business Services ist Netzbetreiber, Integrator digitaler Services und die globale B2B-Sparte der Orange Gruppe. Das Unternehmen verbindet, schützt und entwickelt Innovationen für Unternehmen auf der ganzen Welt, um ein nachhaltiges Unternehmenswachstum zu fördern. Orange Business Services nutzt seine Konnektivitäts- und Systemintegrationsexpertise in der gesamten digitalen Wertschöpfungskette. Damit ist Orange Business Services bestens aufgestellt, um globale Unternehmen in Bereichen wie Software Defined Networks, Multi-Cloud-Dienste, Daten und KI, Smart-Mobility-Dienste und Cybersecurity zu unterstützen. Orange Business Services begleitet Unternehmen sicher durch alle Phasen des Datenlebenszyklus, von der Erfassung, dem Transport, der Speicherung und Verarbeitung bis hin zur Analyse und gemeinsamen Nutzung.Da Unternehmen von Innovationen profitieren, stellt Orange Business Services seine Kunden in den Mittelpunkt eines offenen, kollaborativen Ökosystems. Dazu gehören die 28.500 Mitarbeiter, die Vermögenswerte und das Know-how der Orange Gruppe, seine Technologie- und Geschäftspartner sowie ein Pool von sorgfältig ausgewählten Start-ups. Mehr als 3.000 multinationale Unternehmen sowie zwei Millionen Fachleute, Unternehmen und Kommunen in Frankreich vertrauen auf Orange Business Services.Für weitere Informationen besuchen Sie www.orange-business.com oder folgen Sie uns auf LinkedIn, Twitter und unseren Blogs.Orange ist einer der weltweit führenden Telekommunikationsbetreiber mit einem Umsatz von 42,5 Milliarden Euro im Jahr 2021 und 271 Millionen Kunden weltweit (Stand 31.12.2021). Orange ist an der Euronext Paris (ORA) und an der New York Stock Exchange (ORAN) notiert. Im Dezember 2019 stellte Orange seinen neuen Strategieplan "Engage 2025" vor, der sich an sozialer und ökologischer Verantwortung orientiert. Das Unternehmen setzt auf Wachstumsbereiche wie B2B-Dienstleistungen und die Platzierung von Daten und KI im Zentrum von Innovation. Dabei ist die gesamte Orange Gruppe ein attraktiver und verantwortungsbewusster Arbeitgeber.
Name: Orange Business Services S.A.
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Partner Type: Resell Partner, Global System Integrator, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: France
HQ Address:
Specialization:
Description:
Name: ORANGE BUSINESS SERVICES SINGAPORE PTE LTD
![]()
+6564196464
https://www.orange-business.com/en
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: APAC
Country: Australia,China,Hong Kong,India,Malaysia,Singapore
HQ Address: Blk 750 Oasis, Chai Chee Rd #04-02 Viva Business Park 469000 Singapore Singapore
Specialization:
Description:
As strategic alliance partners, Orange and Genesys join forces and unique assets to support MNCs’ digital transformation initiatives with the final objective of creating lasting customer experiences.
Combining our global coverage, proven-track record in software development and system integration, lifecycle management services and end-to-end portfolio with the Genesys best-in-class customer experience platform, we meet your needs for customer service. This close collaboration is backed by the power of an innovative joint portfolio of solutions as well as huge successes.
Name: Sixbell Peru S.A.C
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(511) 419-5658
www.sixbell.com/peru
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Peru
HQ Address: Av El Derby 250, Lima, Peru
Specialization:
Description:
Sixbell está conformado por más de 300 profesionales de primer nivel, buscan desarrollar un negocio sólido, rentable e innovador, que permita a Sixbell ser reconocido como un socio de negocios confiable en el desarrollo e integración de soluciones tecnológicas de comunicaciones, asegurando la satisfacción de nuestros clientes, ofreciendo oportunidades de desarrollo a todos colaboradores y generando valor a lod accionistas. Innovar continuamente en soluciones de comunicaciones, mejorando así el negocio de los clientes, para liderar los mercados donde participan.
Name: Sixtra Chile S.A.
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+56222001200
https://www.sixbell.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil,Chile,Colombia,El Salvador,Guatemala,Mexico,Peru
HQ Address: Avenida Los Leones 1200, Providencia, Chile
Specialization:
Description:
Sixbell es un integrador regional de soluciones de Contact Center, Comunicaciones Unificadas,Networking y desarrollador de Infraestructura Telco, con más de 30 años de experiencia ofreciendo soluciones y servicios en Chile, Perú, Brasil, Colombia, México y Centroamérica.
Sixbell + Genesys. Contamos con más de 60 ingenieros certificados para la implementación, soporte y desarrollo de plataformas Genesys, con 9 Especializaciones de productos.
- Partner Smart Genesys 2017.
- 3 centros de I+D ubicados en Chile, Brasil y Colombia.
- Más de 300 proyectos de Contact Center implementados en toda la región dentro de los que destacan: + 6.000 Agentes y + 1600 Puertas de IVR
PureConnect
+3400 Agentes
+1.000 Puertos de IVR
Pure Engage
+3800 Agentes
+650 Puertos de IVR
PureCloud
+ 100 Agentes
- Pioneros en asistente virtual Contact Center con Inteligencia Artificial Dic-2017
- Primera plataforma de Hosted Contact Center Premio Frost & Sullivan 2016.
- Integrador de Twitter con PureConnect desde 2014.
- Primera solución de Biometría de Voz de Nuance a nivel regional, con 7 millones de huellas de voz integrada a IVR Genesys PureEngage.
Name: Spark NZ Trading
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https://www.sparkdigital.co.nz/solutions/collaboration/purecloud-contactcentre/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: New Zealand
HQ Address: Level 5 Purple, Spark City 167 Victoria Street West Private Bag 92028, Auckland 1010
Specialization:
Description:
Name: SRL Soluciones e Implementaciones, S.A. de C.V.
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+5218180103438
www.srlsoluciones.com
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Mexico
HQ Address: Miguel Hidalgo, Mexico City, CDMX, Mexico
Specialization: PureCloud,
Description:
SRL Soluciones es una empresa Mexicana con mas 7 años de experiencia en el mercado de IT. Nuestro enfoque es en la consultoría e integración de soluciones de IT para apoyarlo a mejorar la Experiencia de sus Clientes. Hemos instalado mas de 6,000 posiciones de Contact Center en México y hemos proporcionado servicios de mantenimiento y soporte a mas de 9000 posiciones en un horario de 7x24x365. Contamos con oficinas en México DF y Monterrey para atender a su empresa personalmente.
Name: Tata Consultancy Services Ltd
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www.tcs.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country: India
HQ Address:
Specialization:
Description:
About Tata Consultancy Services Ltd (TCS) Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 411,000 of the world’s best-trained consultants in 46 countries. The company is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
For more information, visit us at
www.tcs.com
Name: Telefonica Soluciones de Informatica Y Comunicaciones De España SAU
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telefonica.com/es
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Ronda de la Comunicación, Madrid, España
Specialization:
Description:
Telefónica, compañía líder en servicios para empresas, ofrece a los clientes los mejores de servicios de comunicaciones y TI. Servicios que se han construido apoyados en la mejor red de comunicaciones y en los mejores datacenters de España. Somos reconocidos por los analistas como líderes tanto en el negocio tradicional de voz y datos como en los negocios más innovadores como Internet of Things.
La unidad de Grandes Empresas de Telefónica cuenta con una experiencia de más de 20 años proporcionando soluciones para empresas en el ámbito de Contact Center. Ponemos a disposición de nuestros clientes nuestras capacidades y nuestra experiencia que viene avalada por ser la empresa que cuenta con el mayor contact center de España, con más de 15.000 posiciones y gestiona a nivel mundial más de 75.000 posiciones.
Más de 15 años de relación con Genesys y un gran equipo de profesionales expertos en el porfolio de Genesys hacen de Telefónica el mejor partner con el que contar en la implantación de estas soluciones.
Name: Telstra Corporation Ltd
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1800726905
www.telstra.com
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: APAC
Country: Australia,India,Philippines,Singapore
HQ Address: 242 Exhibition Street, Melbourne VIC, Australia
Specialization:
Description:
Telstra is Australia’s leading telecommunications and technology company, offering a full range of communications services and competing in all telecommunications markets.
In Australia we provide 17.6 million retail mobile services, 5.1 million retail fixed voice services and 3.5 million retail fixed broadband services.
We believe the more connected people are, the more opportunities they have. That's why we help create
a brilliant connected future for everyone, everyday.
That’s why we build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an
international presence spanning over 20 countries.
In the 21st Century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
Name: TTEC Consulting (UK) Limited
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https://www.ttec.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Ireland,United Kingdom
HQ Address: Lawford Road, London W4 3HS, UK
Specialization:
Description:
With over 500 Genesys platform deployments globally and over 200 Genesys Cloud migrations completed, TTEC (following the acquisition of Avtex), are a key Genesys Platinum Partner.
For nearly 40 years and counting, TTEC have combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
We serve many of the world’s most customer-centric brands, and we’d be honored to serve you, too.
Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company’s nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Leveraging the entire Genesys technology portfolio, TTEC is able to deliver customised solutions to address a number of client needs, including:
- Customer Experience
- Contact Centre
- Technology Integrations
- Workforce Engagement Management
Thanks to our close partnership with Genesys, we are able to deliver innovative and customized solutions to clients
Name: Verizon Sourcing, LLC
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Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: World Wide Technology, Inc.
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(314) 569-7000
www.wwt.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller
Region: North America
Country: Canada,United States
HQ Address: One World Wide Way Saint Louis, MO 63146
Specialization:
Description:
World Wide Technology, Inc. (
WWT) is a
privately-held technology services provider based in
St. Louis, Missouri. The company has an annual revenue of $13.4 billion (the 20th largest private company in the US
[1] and the biggest black-owned company in the US
[2][3]) and employs 7,000 people. WWT works in the areas of
cloud computing,
computer security,
data centers, data
analytics and
artificial intelligence,
computer networks,
application software development,
cell phone carrier networking, and
consulting services.
We have strategized on Genesys Cloud CX as our go-to-offer base out our knowledgeable CX
practitioners!
Name: Accenture Inc.
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: APAC
Country: Philippines
HQ Address: 7th Floor, Robinsons Cybergate Tower 1, Pioneer Street, Mandaluyong City
Specialization:
Description:
Name: Advania Finland Oy
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: EMEA
Country: Finland
HQ Address:
Specialization:
Description:
Name: Advania Norge AS
+47 81558040
www.advania.no
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Norway
HQ Address: Advania AS, Ole Deviks vei, Oslo, Norge
Specialization:
Description:
Name: Advania Sverige AB
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Sweden
HQ Address: Fredsborgsgatan 24
Specialization: PureConnect - Inbound, PureConnect - Dialer,
Description:
Name: Adventus Solutions Sia
+37167332525
www.adventus.lv
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Belarus,Estonia,Latvia,Lithuania,Ukraine
HQ Address: Lāčplēša iela 87e, Latgale Suburb, Rīga, Latvia
Specialization:
Description:
ADVENTUS SOLUTIONS are experts in IT and communication technologies inspired by team values with a view towards clients, enterprise and industry future.
ADVENTUS SOLUTIONS is represented in the Baltic States, Ukraine and Belarus.
Lithuanian office address: Lapiu g.1, Vilnius, tel. +37052756666
Estonian office address: Kentmanni 24-2, Tallinn, tel. +3726257060
Name: Al Futtaim Technologies L L C
+97147063111
http://afet.com/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Qatar,Saudi Arabia,Utd.Arab.Emir.
HQ Address: Al Futtaim Technologies LLC Corner of Festival Blvd & Al Badia Blvd Dubai Festival City P. O. Box No – 5866 Dubai, UAE
Specialization:
Description:
Al Futtaim Technologies is part of Al Futtaim Group which is a multi-national business conglomerate head quartered in the UAE, with operations in UAE, KSA & Qatar.
We are an Information Technology system integrator engaged in field of Omni Channel Customer Experience Platform & bespoke customer centric Business Process Management solutions, Customer Relationship Management, Enterprise Resource Planning, Business Intelligence, Advanced Analytics, Field Service Management and IT Infrastructure solutions. We help drive our customers’ digital transformation programs to success with our program execution & governance processes and business technology solutions from globally renowned technology principals like Genesys, SAS, Microsoft, Salesforce.com, Tableau and Micro-Focus to name a few.
Our valuable customers include organizations from BFSI, Aviation, Government, Retail, Healthcare, Real Estate, Manufacturing, Education and other sectors.
At Al Futtaim Technologies, we put our customers in the heart of everything that we do. We embrace Design Thinking principles and uses our methodology to provide a framework for us to work together with our customers to address issues from stakeholders’ perspectives in their digital journey.
Name: Altron Systems Integration a Division of Altron TMT (Pty) Ltd
+27112058000
www.altronsystemsintegration.co.za
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: South Africa
HQ Address: 20 Woodlands Dr, Woodlands, Sandton, 2080, South Africa
Specialization:
Description:
Altron Systems Integration is an end-to-end ICT service provider of consulting, implementation, and outsourcing services.
We have a clear go-to-market in key industries covering:
- Financial Services;
- Telecommunications, Media & Entertainment;
- Public Sector;
- Retail;
- Mining & Manufacturing;
- Travel & Transport; and
- Energy & Utilities.
Given our scale and deep knowledge across the ICT spectrum we can partner to help our clients in two main ways:
Driving value and optimizing your investment in current and legacy systems, applications, and infrastructure. We fully understand that maintaining and enhancing these assets is costly and they absorb more of the ICT budget than desired leaving little budget for new ICT initiatives aligned to superior business growth and alignment to the fourth industrial revolution. Our many years of experience in helping clients, through our application and infrastructure outsource operations, can help you significantly reduce your cost and improve the user experience. We have the requisite expertise and experience to drive these savings through various strategies including deploying process automation, technology rationalization, vendor consolidation, labour and skill optimization. There is no one size fits all answer to driving down costs and improving the user experience but through the years of experience and significant existing client base, we have the confidence to execute on this.
Most organizations are planning or have embarked on their digital transformation journey. This journey is certainly more than deploying technology – it is a shift in your entire business model and talks to the ‘pace of change’ that your organization must go through driven by the rapid adoption of technology. It requires a business partner who understands the complexities of this whilst enabling change through the use of technology. Through digital transformation your customers are demanding that their model of engagement changes and in turn, you must find new ways of sustainable competitive advantage. Our teams can help you with this transformation through our offerings that cover digital strategy formulation and execution, customer engagement solutions, driving intelligence and insights from data, the internet of things, and new application models. All of this is supported by clear thinking of how to enable this through the various cloud models
Name: Anana Limited
Partner Type: Resell Partner, Cloud Solution Provider, AppFoundry Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: United Kingdom
HQ Address: Anana House Cube M4 Business Park Bristol BS16 1FX United Kingdom
Specialization:
Description:
Name: AT&T Corp.
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: atip GmbH
+49 69 710 407 0
www.atip.de
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Germany
HQ Address: Daimlerstraße 32, 60314 Frankfurt am Main, Germany
Specialization:
Description:
Wir zählen zu den erfolgreichsten deutschen Unternehmen im Bereich Voice Applications und Engines. Wir betreiben eine der größten Sprachplattformen Europas und betreuen in langjähriger Zusammenarbeit namhafte Mittelstands- und Großunternehmen im Hosted Service.
„Besuchen Sie uns in Frankfurt am Main oder auf www.atip.de“
*************************
We are one of the most successful German companies in the field of voice applications and engines. We operate one of the largest voice platforms in Europe and have been working with well-known mid-sized and large companies in hosted service for many years.
"Visit us in Frankfurt am Main or at www.atip.de"
Name: Bell Canada
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, PureConnect CSP, Genesys Choice
Region: North America
Country: Canada
HQ Address: 1 Carrefour Alexander Graham Bell, Verdun, QC H3E 3B3
Specialization:
Description:
Name: Bizmatica Sistemi S.p.a.
+390283124001
www.bizmatica.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Italy
HQ Address: Via Varesina, 162, 20156 Milan, Metropolitan City of Milan, Italy
Specialization:
Description:
Bizmatica Econocom is a company of Econocom Group with a full offer for the Digital Transformation of ‘large customer base’ Bizmatica Econocom identifies, translated and develops the needs of different business departments (marketing, sales, customer care) in order to redesign applications and processes in a way that put innovation on the front lines, assuring cost control and efficiency.
It provides its customers with the best skills to support their profitable growth and return on investment, supporting the whole value chain from consultancy to design, and from implementation to solution management.
To enhance quality and value of its offering, Bizmatica has created a network of partnerships with international companies. The expertise of partners together with the know-how and organizational knowledge allow Bizmatica to ensure efficiency and scalability of its solution.As Bizmatica we have long and strong hystory in Customer Management and Contact Center deployment with many global and local customers and with the highest degree of satisfaction.
First company to bring on italian marketing all-in-one contact center solutions, both On-Premise or Cloud, Bizmatica Econocom is having experienced and certified people with a huge experience in projecting, deploying and maintaining complex Call Center Infrastructures and applications with a continuos attention to new technology trend (digital channel, cloud, chatbot, social, ecc.). It supports global and local companies with a 24x7 SLA
Name: Black Box Technologies New Zealand Limited
+64 9 477 0550
www.pyrios.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: New Zealand
HQ Address: 8 Antares Place, Rosedale, Auckland, New Zealand
Specialization:
Description:
Pyrios is a communications technology specialist.
Our range of consulting, integration and managed services will help you to deliver brilliant customer engagement, every time.
Name: Black Box Technologies New Zealand Limited
+64 9 3021730
www.iwatsu.co.jp/
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: New Zealand
HQ Address: 120 Albert Street, Auckland, New Zealand
Specialization:
Description:
Allowing your business to modernise your Customer, Employee, and Business Engagement. We know the Genesys toolsets and coupled with our implementation and support capabilities can achieve this. AGC have been in the NZ Customer Engagement business for nearly 20 years.
Name: Call Center Resources Dan. A.S
+90 216 504 37 54-55
www.ccr.group
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Austria,Azerbaijan,Bahrain,Cyprus,Jordan,Kuwait,Lebanon,Liechtenstein,Oman,Qatar,Saudi Arabia,Switzerland,Turkey
HQ Address: Kozyatağı Mah. Kayasultan Sokak, No:83 / 1 A Kat: 8 Nanda Plaza, Kadıköy, İstanbul
Specialization:
Description:
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services.
As CCR, we provide complete business solutions for contact centers using the Genesys platform.
CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff.
We provide the following complete business solutions for Call Centers:
- Genesys PureEngage, PureConnect and PureCloud platform offerings
- Business and technical consultancy for contact centers
- Outsourced technical support & project management as Dynamic Managed Services (DMS)
- Genesys technical, administrator and supervisor trainings
- Technical project analysis, design, development and management services
- Call center infrastructure monitoring and reporting
- Turnkey custom software development for Genesys platforms
- Genesys 24/7 support and maintenance services
- Salesforce, Oracle Service Cloud and MS CRM Integrations with Genesys platforms
- Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
Name: CALLSCAN AUSTRALIA PTY. LTD.
WWW.QPC.COM
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Australia,United Kingdom
HQ Address: Level 3, 2 Nexus Court, Mulgrave VICTORIA
Specialization:
Description:
QPC is a global contact centre specialist company, focused on enabling our customers to achieve world best practices. We partner with our customers to provide strategies to combine the technology, people and process to ensure the most effective organisation.
QPC is a global group with offices in Australia, the United Kingdom, Middle East and USA.
Name: Coddera Software Ltda
+55 11 3299-1450
www.coddera.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Av. Dr. Cardoso de Melo, 1460 - Itaim Bibi, São Paulo - State of São Paulo, Brazil
Specialization:
Description:
A Coddera é especializada desenvolvimento, integração, automação e otimização de processos em contacts centers e serviços aos clientes.
Name: ComApp S.r.l
www.comapp.it
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Italy
HQ Address: Via Angelo Brunetti, 8 - Milano - Italy
Specialization:
Description:
ComApp è un’azienda italiana leader nei servizi di Application System Integration,con focus specifico sulle soluzioni di Multimedia Contact Centere più in generale sulla gestione controllata ed ottimizzata delle comunicazioni tra l'azienda e la propria clientela.
Vasta competenza, costante attenzione all’innovazione tecnologica e stretta collaborazione con i propri Clienti, aziende leader nei loro settori di mercato, sono i punti di forza che hanno permesso a ComApp di individuare e realizzare nel corso degli anni soluzioni funzionali e innovative.
ComApp si distingue per l'approccio consulenziale ed il rapporto di partnership con cui si pone al fianco del Cliente, per assisterlo, fin dalla fase di progettazione, nell’analisi di Business Intelligence dei progetti di relazione e comunicazione con i propri clienti, sfruttando tutti i canali di accesso disponibili ed ottimizzando le risorse aziendali.
ComApp vanta una elevatissima expertise nell'ambito della progettazione, realizzazione, integrazione, sviluppo, esercizio e manutenzione di sistemi complessi e contesti di Multimedia Contact Center sia on premise, sia hosted.
Sta sviluppando inoltre profonde competenze tecniche e di consulting nell’ambito dei Big Data Analytics legati al mondo del Contact Center (Speech & Text Analytics).
Name: Complex-Solutions
+7(495)7900319
www.complex-solutions.ru
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Kazakhstan,Russian Fed.
HQ Address: Russia, Moscow, Vernadskogo pr., 6
Specialization:
Description:
Complex Solutions is a leading CIS partner, providing the full scope of professional services on all Genesys solutions. As a Gold partner we help our clients to deliver exceptional customer experience by consolidating deep understanding of business targets and expertise in cutting-edge technologies.
Name: Comunicacion Celular S A (COMCEL)
www.claro.com.co
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Colombia
HQ Address: Diagonal 24c, Bogotá, Bogota, Colombia
Specialization:
Description:
Claro Colombia es una compañía que distribuye servicios de telefonía celular, telefonía fija, televisión e Internet e integra a través de distintas alianzas como Genesys productos OTT sobre su red. Nació como resultado de la integración de Comunicación Celular S.A. y Telmex Colombia S.A. Servicios como Claro Video y Claro Cloud son un nuevo segmento con el que la compañía está atendiendo las nuevas necesidades de los usuarios. Claro Cloud lidera en el país el segmento corporativo, llegando a compañías de todos los tamaños del país soluciones de la nube y Data Center.
Name: Conn3ct (Connect Managed Services (UK) Limited)
+44 207 950 3200
https://www.conn3ct.com/
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: United Kingdom,Argentina,Australia,Belgium,Brazil,Canada,Chile,Colombia,Costa Rica,Cyprus,Czech Republic,Finland,France,Germany,Gibraltar,Greece,Hong Kong,Hungary,India,Ireland,Italy,Japan,Latvia,Luxembourg,Malaysia,Malta,Mexico,Monaco,Netherlands,New Zealand,Norway,Poland,Romania,Russia,Saudi Arabia,Serbia,Singapore,Slovakia,Slovenia,South Africa,Spain,Sweden,Switzerland,Taiwan,Turkey,Ukraine,United States,Uruguay
HQ Address: City Place House, 55 Basinghall Street, London EC2V 5DU, United Kingdom
Specialization:
Description:
Name: Continuous Technologies International Limited
+852-2850 6338
www.ctint.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: China,Hong Kong
HQ Address: Unit 2301-2306, 23rd floor, Prosperity Millennia Plaza, 663 King's Road, North Point, Hong Kong
Specialization:
Description:
Name: CS Infocomm Pvt. Ltd
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: India
HQ Address:
Specialization:
Description:
Name: Customer Interaction Solutions AG
+41765523131
www.cisolutions.ch
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Switzerland
HQ Address: Glattfelden, Switzerland
Specialization:
Description:
Who is CIS?Customer Interaction Solutions LLC is a company with focus on consulting, integration, life cycle management and maintenance and support of contact center and voice solutions including surrounding IT systems.
We are End-to-End Contact Center and Voice Pros!
Our main competency is the know-how and the practical experience of our employees.
You have a challenge – we have the solution!
Our ServicesConsulting
- Strategies and concepts, system design, system audits, quality assurance, coaching
Project Management
- Overall / partial project management, project accounting, cost and quality control, general contractor functions
Comprehensive System Management
- High availability, tuning, backup and recovery, migrations, SLA
Individual Developments
- Customized web applications
Managed ServicesEngineeringWhat Makes us Special?Individual Solution Competency
- CIS has established knowledge of methodologies and proven, self-developed proceedings for guaranteed quality and safety of implementation
Technology Competence
- More than 15 years of experience in the contact center and voice environment
Solution and Integration Know-How
- CIS combines in-depth specialist knowledge with the understanding for the business specifications and needs of customers
Proactive System Maintenance and Support
A-Z Assistance
- CIS accompanies customers through the entire contact center life cycle
- We offer the ideal service and solution combination for all company situations: expansions, outsourcing, managed services, workforce management, ...
Full Media Integration
- Routing, handling, CRM integration of all media: calls, fax, SMS, e-mail, webforms, letters, chat, online collaboration. Integrations into: SAP, Siebel, Syrius, Microsoft etc.
Intelligent Process Automation
- End customer-oriented, efficient IVR und self-care solutions
Name: Datacom Connect Limited
+6493031489
www.datacom.co.nz/Our-Services/Customer-Contact-Solutions/Contact-Centre-as-a-Service
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: APAC
Country: Australia,New Zealand
HQ Address: 58 Gaunt Street, Auckland, New Zealand
Specialization:
Description:
Name: Datacom Connect Pty Ltd
+61288753500
www.datacom.com.au/Our-Services/Customer-Contact-Solutions/Contact-Centre-as-a-Service
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: Australia,New Zealand
HQ Address: 1 Julius Avenue, Macquarie Park NSW, Australia
Specialization:
Description:
Name: DDM Consulting Deutschland GmbH
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Germany
HQ Address:
Specialization:
Description:
Name: DDM Consulting Nederland B.V.
+ 31347322551
www.ddmconsulting.eu
Partner Type: Resell Partner, Cloud Solution Provider, Cloud Partner, Cloud Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Netherlands
HQ Address: Lange Dreef 11C - 4131NJ VIANEN
Specialization:
Description:
Getting your customers there.
DDM Consulting is designing, implementing and managing intelligent contactcentre solutions in order to enable our customers to deliver excellent customer services. DDM Consulting is recognized as a software-integrator and we offer many software add-on modules, enabling ourselves to provide end-to-end solutions for our customers.
Name: DDM Consulting NV
+3214 405010
www.ddmconsulting.eu
Partner Type: Resell Partner, Cloud Solution Provider, Cloud Partner, Cloud Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Belgium
HQ Address: Campus Blairon, Turnhout, Belgium
Specialization:
Description:
Getting your customers there.
DDM Consulting is designing, implementing and managing intelligent contactcentre solutions in order to enable our customers to deliver excellent customer services. DDM Consulting is recognized as a software-integrator and we offer many software add-on modules, enabling ourselves to provide end-to-end solutions for our customers.
Name: Deutsche Telekom Business Solutions GmbH
+49 69 20060 0
www.t-systems.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Austria,Germany,Switzerland,United Kingdom
HQ Address: Hahnstraße 43, Frankfurt am Main, Germany
Specialization:
Description:
With a footprint in more than 20 countries, 37,900 employees, and external revenue of 6.9 billion euros (2017), T-Systems is one of the world's leading vendor independent providers of digital services headquartered in Europe.
T-Systems is partnering its customers as they address the digital transformation. The company offers integrated solutions for business customers. The Deutsche Telekom subsidiary offers one-stop shopping: from the secure operation of legacy systems and classical ICT services, the transition to cloud-based services (including international networks, tailored infrastructure, platforms and software) as well as new business models and innovation projects in the Internet of Things. T-Systems can provide all this thanks to its global reach in fixed-network and mobile communications, its highly secure data centers, a comprehensive cloud ecosystem built around standardized platforms and global partnerships, and the ability to offer top levels of security.
Name: Duqm Data Centre SAOC (D2C) OMAN
+97915776
https://data2cloud.om/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Oman
HQ Address: Panorama Mall, Al Ghubrah Street, Muscat, Oman
Specialization:
Description:
Name: DXC Technology Finland Oy
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Finland
HQ Address: DXC Technology Finland Oy Piispankalliontie 17 02200 Espoo Finland
Specialization:
Description:
Name: E-Business Distribution Peru S.A.
+(511) 712-5000
www.ebdperu.com/
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Peru
HQ Address: Av. José Galvez Barrenechea, San Borja, Peru
Specialization:
Description:
EBD Perú S.A., dedicada hace más de 40 años de experiencia desarrollando soluciones integrales de telecomunicaciones y superando los 2000 clientes en diversos sectores.
Están conformados por profesionales especializados en asesorar, diseñar, implementar, mantener y operar soluciones a la medida, trabajando con los principales fabricantes de tecnología de la información y telecomunicaciones en el mercado mundial.
Name: ECONTACT SOLUTION CORP.
+19547627980
www.econsolcloud.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Costa Rica,Dominican Rep.,Puerto Rico
HQ Address: Hermanos Amunátegui, Santiago, Chile
Specialization: PureCloud,
Description:
ECONSOL es una empresa con oficinas en Puerto Rico, República Dominicana y Panamá, conformada por un equipo de profesionales de gran experiencia en Soluciones y Servicios de Marketing y Servicios al Cliente, de Excelencia y Alto Valor Agregado.
Nuestro objetivo es, ser el partner, por excelencia, de las empresas, en Soluciones de Comunicaciones Omnicanal, para Marketing y Customer Care.
Proveemos Soluciones Integrales de Telecomunicaciones SIP PBX y Contact Centers, para plataformas de Customer Care, Cobranzas y Marketing telefónico, en la nube o híbridas, a la medida de sus necesidades.
Name: Electroline Data Communications Inc
(920) 882-1959
www.edci.com/customer-care/
Partner Type: Resell Partner, Lead Referral, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: N779 Communications Drive, Appleton, WI 54912
Specialization:
Description:
HISTORY
In September of 1979, Eugene Loftus Higgins opened the doors at Electroline, Inc.
Electroline began as a local distributor of electrical wire, cable and specialty products. Over the years, the company grew significantly as a value-added reseller of critical infrastructure tools and services, focusing primarily on power protection and precision cooling for IT equipment. Furthermore, in 1988, Electroline expanded into Electroline Data Communications Incorporated or EDCi. Now, nearly 30 years later, EDCi has grown into an enterprise-wide solution provider, supplying technology- and communications-related products and services to corporations in Wisconsin, across the country AND around the globe.
WHO WE ARE
EDCi demonstrates proven excellence in strategic needs assessment, project management, design, installation, risk management, training, and post-sales support setting us apart from the competition and ensuring your business needs are met today and in the future. EDCi will take care of all your communication and information technology needs so you can focus on your business.
MISSION
To discover, develop and deliver innovative solutions that help our clients achieve excellence in communications and information technology.
VISION
EDCi will ensure our clients’ success by enabling them to reach their business goals. We will serve as a strategic partner providing best-in-class communication and information technology solutions – on premise and in the cloud – that become essential to the way our clients do business.
CORE VALUES
Never stop caring
Embrace challenges
Rise to the occasion
Always be honest and respectful
Enabling Excellence in Communication and Technology
Name: eleven (GEMA Consulting Ireland Limited)
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country:
HQ Address:
Specialization:
Description:
Name: eSOON Holdings Corp
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX CSP
Region: APAC
Country: China,Hong Kong
HQ Address:
Specialization:
Description:
Name: Evolutio Cloud Enabler, S.A.
91 270 80 00
info@evolutio.com
Partner Type: Resell Partner, Cloud Solution Provider, Service Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Portugal,Spain
HQ Address: Calle Isabel Colbrand, 8.28050 MADRID
Specialization:
Description:
Evolutio has a broad expertise on Genesys Pure Engage, Pure Connect and Cloud delivering a complete customer contact service with consistent, seamless and personalised experiences across all touch-points.
Name: Frontline Solutions
+31882680780
www.frontline.nl
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Belgium,Netherlands
HQ Address: Frontline, Lange Dreef 15, 4131 NJ Vianen, Netherlands
Specialization:
Description:
We bring a sustainable change in the customer contact industry.Our people make the difference.
We create customer experience!As a leading company in the contact center industry, we are experts in innovative customer contact solutions. We help to create added value and improve the customer experience. In 1990 we started as a system integrator with a focus on the implementation, design and service provision in company telephony and customer contact environments.Over the years we have developed ourselves into strategic and operational solutions in customer contact. Our strategy is that we create agility when it comes to setting up, optimizing and keeping flexible both Customer Contact Centers and every person who has to deal with customer contact within an organization. We are particularly seeing developments in the area of internal cooperation and omnichannel related solutions. An important aspect of this is setting up an omnichannel platform and our role as an integration partner. We realize the connectivity with other applications and systems that are often present within organizations. Service and expertiseWe distinguish ourselves through innovative and sustainable customer contact solutions, service and expertise. Our solutions are used at help and service desks and customer entrances of (international) organizations and government agencies. The focus is on good accessibility and the correct handling of every customer contact. Our ambition is that every client wants to act as a sponsor for other (potential) clients. We are a passionate team, with the right knowledge and experience and together with you we create an experience for your customers!
Name: FROSTEQ AB
+46 706 515171
http://www.frosteq.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Denmark,Finland,Norway,Sweden
HQ Address: Uppsala Slott, Slottet, Uppsala, Sverige
Specialization:
Description:
FROSTEQ has long experience working with Genesys Engage, both from customer and partner side, as well as directly for Genesys. We have used this hands-on knowledge to create a company that truly cares about the end customer.
Our goal is to provide best-in-class, feature-rich Genesys Engage implementations as a standalone partner or through other partners, on-premise or via partner cloud. We also aim to become a first choice partner in Scandinavia, along with serving customers worldwide with smart tools that enrich their Engage implementations.
Since 2020 we're also a Genesys Cloud partner, where we can do advanced integrations on top of the existing functionalities.
Name: Fujitsu Ltd
www.fujitsu.com/jp/
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Japan
HQ Address: Shiodome City Center 1-5-2 Higashi-Shimbashi Minato-ku, Tokyo 105-7123, Japan
Specialization:
Description:
Name: GlobalConnect AB
+46850610660
http://www.ip-only.se
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Sweden
HQ Address: Sveavägen 25, Stockholm
Specialization:
Description:
Name: GS Neotek
https://www.gsneotek.co.kr/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address: 576 Gyeongin-ro, Guro-gu, Seoul, Republic of Korea (08213)
Specialization:
Description:
Name: Hansol Inticube Co., Ltd.
+82-2-6005-3000
www.hansolinticube.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address: Seoul, 대한민국
Specialization: PureCloud,
Description:
Name: High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Ecuador
HQ Address: Quito 170135, Ecuador
Specialization: PureCloud,
Description:
Name: i3Vision Technologies Inc.
Partner Type: Resell Partner, Lead Referral
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: Canada
HQ Address: 1430 Saint-Martin boulevard W Laval, QC H7S 1M9
Specialization: PureCloud,
Description:
Name: I4WAY Co., Ltd.
Partner Type: Resell Partner, Lead Referral
Partner Offerting Type: PureConnect Prem, PureConnect CSP
Region: APAC
Country: South Korea
HQ Address:
Specialization:
Description:
Name: Indra Italia spa
www.indracompany.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Italy
HQ Address: Via Umberto Saba, 11, 00144 Roma
Specialization:
Description:
Indra is a leading global consulting and technology company, and the technology partner for the core business operations of its client's businesses throughout the world. It is one of the world's largest providers of proprietary solutions in specific segments of the Transport and Defense markets and a bellwether in Information Technology in Spain and Latin America. The company provides a comprehensive range of high added-value proprietary solutions and cutting-edge services in technology, and a singular culture of reliability, flexibility and adaptability to the needs of its customersIndra is a world leader in developing end-to-end technology solutions in fields such as Defense and Security, Transport and Traffic, Energy and Industry, Telecommunications and Media, Financial Services, Electoral Processes, and Public Administrations and Healthcare. Indra's Minsait unit addresses the challenges posed by digital transformation.
Our vision
As a corporate project, the Indra vision has always been long-term and has been founded upon the firm belief that maintaining a company profile focused on innovation with a solid technological base and offering premium solutions to leading clients allow us to generate increased growth and profitability and, thereby, acquire the capacity to create value in the short-, medium- and long-term.
In 2004, following a period of consultation and feedback with company professionals, we defined our vision as follows:
Name: Indra Soluciones Tecnologías de la Información, S.L.
+34914805000
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Avenida de Bruselas, 35, 28108 Alcobendas, Madrid, España
Specialization:
Description:
Name: InfinIT.cx GmbH
+49 6196 7660 86 111
www.infinit.cx
Partner Type: Resell Partner, Cloud Solution Provider, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Austria,Germany,Switzerland
HQ Address: Erika-Mann-Straße 21, München, Deutschland
Specialization: PureConnect - Inbound,
Description:
Mit mehr als 30 Jahren Erfahrung ist die infinIT.cx GmbH die Nummer 1 für komplexe Contactcenter-Projekte in Deutschland. Von der Beratung über die Systemintegration bis zum Betrieb und Support: Wir führen Sie von der Vision zum Ergebnis. Praxisbezogen und individuell verschaffen wir Unternehmen einen entscheidenden Wettbewerbsvorteil: effizienten und herausragenden Kundenservice über alle Kanäle.
Name: InflowCX
(844) 446-3569
inflowcx.com
Partner Type: Resell Partner, Lead Referral
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 9450 SW Gemini Dr #54242, Beaverton, OR 97008
Specialization:
Description:
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction.
Name: Information Systems do Brasil S/A
+ 1 786 380 4080
www.informationsys.com
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Brazil,Colombia
HQ Address: 801 Brickell Avenue, Miami, FL, USA
Specialization:
Description:
Information Systems provides complementary solutions that help organisations run more effectively and use innovative technology and services to change the way they do business – enabling more flexible working practices, creating new revenue opportunities, building more sustainable environments and introducing new ways to manage risk and change.
Name: Information Systems Sudamericana S.A.
(574) 444-4797
www.informationsys.com
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Colombia
HQ Address: Calle 7 Sur #42-70, Medellin, Antioquia, Colombia
Specialization:
Description:
Information Systems is a company specialized in technology services and solutions for contact centers with a 20 year experience implementing Software solutions. The company offers end-to-end solutions that include VoiceXML deployments for enterprise voice portals and integration with web, IVR and CTI investments.
We provide integrated contact center solutions for customers along the Americas to a variety of industries including banking, financial services and communications; and in multiple languages including Spanish and Portuguese.
Our Value Offer
- Deep industry expertise in contact center integration services (+10,000 seats).
- A very competitive approach for Contact Center deployments.
- A team of skilled professionals with proven experience developing contact center solutions.
Name: Infosys Limited
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: APAC
Country:
HQ Address:
Specialization:
Description:
Name: Ingram Micro Brasil LTDA
(011) 2078-4200
http://www.ingrammicro.com.br/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Av. Piracema, 1341 - Tamboré, Barueri - SP, 06460-030, Brasil
Specialization:
Description:
Sobre a Ingram Micro:
A Ingram Micro é o maior distribuidor mundial de tecnologia e líder global da cadeia de suprimentos de TI, serviços para dispositivos móveis, cloud, automação e soluções de logística. Além dos serviços de distribuição de soluções e produtos, oferece apoio para o desenvolvimento de seu ecossistema, com benefícios exclusivos, recursos de logística e de mobilidade, suporte profissional técnico e soluções financeiras, atuando como um elo vital na cadeia de valor de tecnologia. No Brasil desde 1997, a Ingram Micro dispõe de produtos e soluções de 75 fabricantes para pronta entrega e importação exclusiva no modelo de VAD, VOD, mobilidade, automação, cloud e provedor de treinamento.
Nos últimos anos, a Ingram Micro imprimiu um ritmo acelerado de mudanças no Brasil, com a ampliação do portfólio em diversas verticais do mercado e várias soluções de big data e advanced analytics, security, cloud, customer experience, IoT, estrutura convergente e mobilidade.
Com escritórios regionais em São Paulo, Rio de Janeiro, Belo Horizonte, Brasília, Porto Alegre e Recife, a Ingram Micro provê suporte às necessidades de toda a cadeia de distribuição, assegurando a conquista dos objetivos de negócios de seus parceiros e clientes dentro das melhores práticas de mercado, atendendo setores como transportes, agronegócio, educação, recursos naturais, saúde, serviços financeiros, varejo e área pública, entre outros.
Name: Interact Strategies, Inc.
(212) 381-1099
www.interactstrategies.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 2 Park Avenue, New York, NY, USA
Specialization:
Description:
We are in the business of Customer Experience for more than 10 years. We provide the technology for a better Customer Experience but we like to differentiate ourselves by giving our clients the best experience with:
Expertise in Genesys technology and Care for them.
Name: Intracom S.A. Telecom Solutions
+30 210 6679000
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Greece
HQ Address: 19,7 Km Markopoulou Ave. Peania, Athens 19002
Specialization:
Description:
INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America.
Name: Intracom S.A. Telecom Solutions
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Albania
HQ Address: Tirana Albania
Specialization:
Description:
INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America.
Name: Intracom S.A. Telecom Solutions
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Macedonia
HQ Address: North Macedonia
Specialization:
Description:
| INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America. |
Name: Intracom S.A. Telecom Solutions
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Bulgaria
HQ Address: Sofia, Bulgaria
Specialization:
Description:
INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America.
Name: Intracom S.A. Telecom Solutions
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Cyprus
HQ Address: Nicosia Cyprus
Specialization:
Description:
| INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America. |
Name: Intracom S.A. Telecom Solutions
http://www.intracom-telecom.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Romania
HQ Address: Bucharest, Romania
Specialization:
Description:
INTRACOM TELECOM is an international telecommunication systems vendor operating in Eastern Europe, the Middle East & Africa, Russia, the CIS and Asia-Pacific. The Company employs over 1,800 highly-skilled professionals in Eastern Europe, the Middle East & Africa, Asia and North America.
Name: IP Integration Limited
https://www.ipintegration.com/
www.ipintegration.com
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: United Kingdom
HQ Address: Theale, Reading, UK
Specialization: PureCloud,
Description:
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company supports more than four million customer interactions and 55,000 agents every day.IPI offers industry-leading contact centre solutions, as well as our own portfolio of applications. IPI solutions – available in the cloud, on-premise or as a managed service – cover every component of the contact centre, from integration, unified communications, networking, workforce optimisation, compliance and security, right up to conversational AI, speech analytics and voice biometrics. IPI also offers a range of consultancy and professional services as well as devOps support, delivered by its highly accredited team of contact centre experts.Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.
Name: Iron Bow Technologies LLC
(703) 279-3000
https://ironbow.com/
Partner Type: Resell Partner, Cloud Partner, AppFoundry Partner, Cloud Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: Herndon, VA, USA
Specialization:
Description:
Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcomes. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target with your mission. Regardless of how your organization consumes technology, Iron Bow can help you innovate.
Markets:
SELECT CONTRACTS
Name: IST Integration Services And Technologies Co.
https://www.istnetworks.com/
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Bahrain,Egypt,Kuwait,Oman,Qatar,Saudi Arabia,Utd.Arab.Emir.
HQ Address: Smart Village, Alexandria Desert Road, cairo، Giza, Egypt
Specialization:
Description:
Name: ITApps Sdn Bhd
+60327221828
www.itapps.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Malaysia
HQ Address: Suite 1101, 11th Floor, Wisma Lim Foo Yong, Jalan Raja Chulan, 50480 Kuala Lumpur, Malaysia
Specialization: PureCloud,
Description:
ITApps brings substantial industry and technical expertise to help companies deliver the superior customer experience thru faster, smarter, and more agile omnichannel customer service interactions.
We truly understand the top priority of our clients in winning in an experience-led market as customer experience is the battleground for brands. We put razor-sharp focus on our clients’ businesses and agile enough to offer, connected experiences that flex to accommodate individual needs.
Through our connected offers of a comprehensive portfolio of technology services and products across digital channels, contact centers, mobility, AI, and analytics, we create new ways to win.
Name: Itochu Techno-Solutions Corporation(CTC)
+81-3-6203-5000
www.ctc-g.co.jp
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: Japan
HQ Address: Kasumigaseki Bldg., 3-2-5, Kasumigaseki, Chiyoda-ku, Tokyo
Specialization:
Description:
Name: Kerv Experience Limited
+44 330 403 0000
www.foehn.co.uk
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: EMEA
Country: Czech Republic,Poland,United Kingdom
HQ Address: Goodwin House, 5 Union Court, Richmond, Surrey, TW9 1AA.
Specialization:
Description:
Foehn and PureCloud
Foehn and PureCloud combine to provide the ultimate cloud contact centre service, a relationship that has been recognised through the award of UK&I PureCloud Partner of the year for the last two years. We have been delivering PureCloud across Europe since it’s launch in 2015 giving us an unparalleled level of experience and credibility in delivering PureCloud project across the region.
As a leading company in the contact centre space, with a sharp focus on helping our customers execute their customer experience strategies, Foehn look to compliment the market leading cloud omnichannel platform in PureCloud with our deep understanding of the industry to add value and improve customer experience.
To help you to leverage the full power of PureCloud, we take a consultative approach to help you optimise your contact centre operation through the use of technology. We work with you collaboratively during every step of a project from the initial discovery workshops through to training and go-lives, all delivered by experienced Foehn project teams.
Adding value
Foehn not only deliver PureCloud as standalone omnichannel solution. We are experienced at delivering a range of additional services from the Genesys AppFoundry across the three areas of Business Optimisation, Customer Optimisation and Employee Optimisation as well as a full suite of telecommunications services from Network Level PCI Compliance, international number ranges and call termination.
All of these services are delivered and supported by our in-house team of experts. Foehn deliver project management, development services, implementation services, training, consultancy, ongoing improvement services and 24/7 support to our PureCloud customers.
When you select PureCloud from Foehn, you are choosing a partner that is an extension of your business.
Name: KOMSA AG
+49 3722 713-8500
https://komsa.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Germany
HQ Address: Niederfrohnaer Weg 1, 09232 Hartmannsdorf, Deutschland
Specialization:
Description:
As one of Germany's leading distributors and service providers, KOMSA has been combining its valuable knowledge with intelligent solutions for the ICT industry since 1992.
For over 25 years, we have been helping to shape the path to the digital future. Our close relationship with more than 20,000 retail partners in Germany, Poland and other European countries, as well as with 250 manufacturers and network operators from across the world inspires us to unlock new potential for our partners. We buy and resell. We provide advice and offer training, marketing and support for sales. We enhance, configure, supply, install and help with technical problems, and we take products back and repair and recycle them.
Name: KPN B.V.
+31(070) 343 43 43
www.kpn.com/klantcontact
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Netherlands
HQ Address: Wilhelminakade 123, Rotterdam, Netherlands
Specialization:
Description:
KPN wil de beste ICT-dienstverlener zijn. Dat doen wij samen met onze partners en door ons te verbinden met ICT-startups. Zo combineren wij onze slagkracht en schaalgrootte met innovatieve ideeën, nieuwe, frisse inzichten én de snelheid die nodig is om bij te blijven in deze dynamische wereld. Door telkens nieuwe kennis in huis te halen blijven wij voorop lopen in de markt. We nemen deze kennis mee in onze gesprekken met onze klanten. We delen ideeën en leren van elkaar. Wij helpen u veilig te transformeren naar een digitale organisatie die nu en in de toekomst kan concurreren in een veranderende en uitdagende markt. KPN verbindt Nederland en helpt ondernemend Nederland vooruit. Met onze hoogwaardige ICT-technologie maken wij het leven van u, uw medewerkers en uw klanten, leuker, vrijer en makkelijker. Door internet digitaliseert Nederland. Informatie is met 1 druk op de knop gevonden en gedeeld. Organisaties moeten zich onderscheiden om klanten te werven en goed performen om klanten te houden. Medewerkers maken het verschil, maar moeten wel kunnen samenwerken waar en wanneer ze willen. Daarin moet uw organisatie altijd veilig en beschikbaar zijn. KPN helpt u graag bij deze digitale transformatie. Uw klanten, de organisatie en medewerkers zijn daarbij het uitgangspunt.
KPN levert digitale werkplek-, hosting- en clouddiensten, ICT-security services en innovatieve diensten gebaseerd op Internet of Things, naast het vertrouwde infrastructuurportfolio gebaseerd op onze vaste, mobiele en LoRa-netwerken. Wij bieden ICT-oplossingen en ICT-dienstverlening voor een kosteneffectieve en duurzame bedrijfsvoering die u helpen om uw strategische doelstellingen te realiseren.
Zo helpen wij u ook met vraagstukken die spelen binnen het domein klantbeleving. Of dit nu bijvoorbeeld het efficiënter en beter afhandelen van klantvragen of het kunnen faciliteren van nieuwe vormen van klantcontact is, samen met u onderzoeken wij wat er voor nodig is om invulling te geven aan deze uitdagingen. Oplossingen geven wij vorm met zowel onze leveranciers als ons eigen Customer Experience team. Genesys is één van deze leveranciers. KPN heeft al meer dan 20 jaar een succesvolle samenwerking met Genesys. In deze tijd hebben we binnen ons Genesys-KPN Competence Center veel ervaring en kennis opgedaan bij klantimplementaties en -integraties in complexe contactcenteromgevingen. We begeleiden de volledige implementatie van de oplossing en trainen uw eindgebruikers. Zo doen we er alles aan om samen met u maximaal rendement uit de oplossing te halen.
Wilt u in gesprek over wat wij voor u kunnen betekenen? Neem dan contact op met uw KPN accountmanager.
Name: Lumen
https://www.lumen.com/en-us/communications/contact-center.html
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: North America
Country: United States
HQ Address: 1025 Eldorado Boulevard Broomfield, CO 80021
Specialization:
Description:
Name: Lutech S.p.A.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Italy
HQ Address: Via Massimo Gorki 30/32C - Cinisello Balsamo (MI) - Italy
Specialization:
Description:
Name: Maintel Europe Limited
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: United Kingdom
HQ Address:
Specialization:
Description:
Name: Mediu, Inc.
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Mitsui Knowledge Industry Co., Ltd
www.mki.co.jp/
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: APAC
Country: Japan
HQ Address: Atago Green Hills MORI Tower, 2-5-1 Atago, Minato-ku, Tokyo
Specialization:
Description:
MITSUI KNOWLEDGE INDUSTRY (MKI) was founded in 1991 and has since undergone numerous mergers to enable it to provide a wide range of ICT (Information and Communication Technology) services, not only centering on system and network construction but also extending to data center services and cloud services.
As an “ICT Service Creator”, MKI will create and develop unique new technologies and services for you.
Name: mokSa Technologies India Private Limited.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: India
HQ Address:
Specialization:
Description:
Name: NEC Corporation
www.jpn.nec.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Japan
HQ Address: 日本、〒108-8001 Tokyo, 港区芝5 Chome−７
Specialization:
Description:
Name: Nexon Asia Pacific Pty. Ltd.
1300 80 00 00
nexon.com.au
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia,New Zealand
HQ Address: 60-70 Parramatta Road, Summer Hill NSW, Australia
Specialization:
Description:
Founded in 2000, Nexon Asia Pacific (Nexon) is a cloud and managed service provider delivering cutting-edge solutions, to help businesses run more efficiently, create better user experiences and explore bigger opportunities. Nexon’s depth of expertise spans across a range of technology specialities and industries, bringing these skills together to create business solutions, simplifying the process and the technology for our clients. From Network, Unified Communications, Cloud services, and Digital Workspace to systems and applications, right through to delivery, to desktop and day-to-day support, Nexon takes the necessary steps to transform an organisation, enabling sustainable growth and pathways for innovation.
For more information about Nexon, visit www.nexon.com.au.
Name: NTT Business Solutions Corporation
www.nttdata.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: APAC
Country: Japan
HQ Address: 4-15-82 Higashi-noda-machi, Miyakojima-ku, Osaka-shi, Osaka-Fu
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: NTT DATA Deutschland Gmbh
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Austria,Germany,Italy,Switzerland,United Kingdom
HQ Address: Hans-Döllgast-Straße, München, Deutschland
Specialization: PureConnect - Inbound, PureCloud,
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
ecurity.
Name: NTT Data Italia S.p.A.
www.nttdata.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Italy
HQ Address:
Specialization:
Description:
We deliver value for your customers, employees and organization at every touchpoint, creating differentiated, intuitive, personalized and hyper automated experiences. Our advisory, consulting, managed and outsourced services, promise to enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion.
Name: Nuuday A/S
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Denmark
HQ Address: Teglholmsgade 1, 0900 København C
Specialization:
Description:
Name: Nuuday A/S
+45 44 35 80 00
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Denmark
HQ Address: Teglholmsgade 1, 0900 København C
Specialization:
Description:
Name: NXO FRANCE SASU
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: France
HQ Address:
Specialization:
Description:
Name: Packet Fusion, Inc.
(866) 972-2538
www.packetfusion.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 4637 Chabot Drive, Suite 350, Pleasanton, CA, USA
Specialization:
Description:
Since 2001, Packet Fusion has concentrated on simplifying communications for their customers by providing the best solutions available in order for them to be competitive. In 2017, Packet Fusion, acquired Advanced Call Processing (ACP), a contact center engineering and sales firm based in Carlsbad, CA who specialized in the Genesys Customer Experience Platform. The addition of ACP's expertise in the contact center space rounded out Packet Fusion's breadth of services and solutions.
ACP's former CEO and President, Richard Klevit has worked in the contact center industry for over 25 years. Richard's transition to Packet Fusion's Managing Director for
Contact Center Solutions is accompanied by his team of four Elite certified Genesys engineers with over a hundred years of combined contact center experience.
Today, Packet Fusion recognizes businesses need to unify communications both internally with collaboration and externally with contact centers. We also know that businesses now look to the cloud for simplicity, cost efficiency, and agility. To increase your productivity and decrease your downtime, we have more than 21 certified engineers who log thousands of hours each month to help you grow.
There’s no need to predict the future. Packet Fusion thinks, plans, and acts on information that is shaping the communication industry. Even when others don’t recognize industry shifts, Packet Fusion helps you make important transitions before it’s too late. To make your business communication clearer, we continue to expand our horizons to include a variety of communication solutions and broaden our expertise in different technological platforms. Our dedication is your competitive edge.
Name: Perfect Presentation Telecommunication
920000009
www.2p.com.sa
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Bahrain,Saudi Arabia
HQ Address: https://goo.gl/maps/RbgcRKYWgH52
Specialization:
Description:
2P for Commercial Services was established in Riyadh, Saudi Arabia in 2004 as a Mobile Value Added Service (VAS) called WESAL as an IP Business Telephony System, followed by TARASUL as a Messaging System and YAMAMAH as a Bulk SMS Service.
The company then introduced the first in-house developed cash payment system SMART CASH which is fully integrated and approved by SADAD.
2P then started to grow and added wide range of IT products and services to its portfolio to provide more advanced and professional services in different areas such as:
• Contact Center Business Units
• Decision Support System
• Business Intelligence
• Application Performance Management
• Internet Service Provider
• Application/Software Development
• Data Centers & Passive Infrastructure
• Operation & Maintenance
Technical Team
Our technical team's target is to provide and manage IT solutions and services which brings advanced technologies to customers who are seeking advanced solutions to their own businesses as well as advanced services to their own clients. We are committed to reduce costs, enhance the level of services and improve efficiency.
With our long time experience within Saudi Arabia and other countries, we can provide full IT projects by managing projects, create designs and execution to provide effective and valuable solutions to our customers.
What does 2P provide?
- Decision Support System
- Business Intelligence (BI)
- Application Performance Management (APM)
- Contact Center Business Units (CCBU)
- Business and IT Consultancy
- Web Services
- Business and Financial Software
- Software Support
- ISP
- Digital Media
- Identity Access and Governance
- E-commerce
- ASP
- DB Management Systems
- Technical Support
- Messaging Services
- Cloud IP Telephony Services
- Security Applications
- Data Centers & Passive Infrastructure
- Operation & Maintenance
Our Awards
2P has demonstrated the ability to adapt the changing of technology landscape and creating first-class services for both public and business.
We have won multiple awards for the delivery of IT Services, Solutions and managed services, such as:
- ISO 9001 in 2008 .
- Riyadh Municipal Counsel award of achievement and distinguished work .
- Riyadh governance award for innovation and creativity .
- CMMI Maturity Level 3
Name: Pivotal Data (Pty) Ltd
(087) 310-5900
www.pivotaldata.co.za
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: South Africa
HQ Address: 22 Ealing Crescent, Bryanston, Sandton, South Africa
Specialization: PureConnect - Inbound, PureConnect - Dialer, PureCloud,
Description:
Pivotal Data is a specialist provider of Genesys services and support. We address the full spectrum of client requirements through the enablement of advanced omni-channel customer experience capabilities. We’re the only provider to offer embedded voice authentication capabilities in the hosted contact centre environment to enhance security and reduce fraud. Our technical skills and expertise is unrivalled in the market, with 32 engineers specialist certified engineers
Name: Pointel (formerly Touch Point)
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Promotora Kranon S.A. de C.V.
(55) 5147-9460
http://www.kranon.com/contacto
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Mexico
HQ Address: Montecito 38, Colonia Nápoles, Mexico City, CDMX, Mexico
Specialization:
Description:
Kranon es una empresa mexicana fundada en Monterrey N.L. en 1988. Estamos consolidados como el proveedor integral de soluciones para Centros de Contacto, además de ser especialistas en el desarrollo de aplicaciones de Reconocimiento de Voz, al ser el único proveedor en México con aplicaciones en producción.
Name: PT PhinCon
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Indonesia
HQ Address: Gedung The East Lantai 16 Unit 06 Jl. Dr Ide Anak Agung Gde Agung Kav E3.2 No.1Setiabudi, Kuningan Timur
Specialization:
Description:
Name: PureInsights
Partner Type: AppFoundry Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: REVOLUTION TECHNOLOGIES REVTEC, S.A.
(502) 2384-4040
www.revtecsa.com/
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Costa Rica,Guatemala,Panama
HQ Address: 14 Avenida 1-95, Zona 14, Guatemala City, Guatemala
Specialization:
Description:
Revolution Technologies, REVTEC S.A., es el integrador No.1 a nivel Centroamericano de Sistemas de Comunicaciones, Datos y Video Vigilancia Corporativa para pequeñas, medianas y grandes empresas, con una experiencia y presencia de mas de 45 años, una cartera de mas de 3,000 clientes activos y una plataforma de personal de mas de 100 empleados de alto nivel profesional y experiencia nacional e internacional distribuidos en las diferentes áreas necesarias para satisfacer el mercado y a nuestros clientes.
Name: Rogers Communications Canada Inc.
https://www.rogers.com/business/products-and-solutions/business-collaboration/virtual-contact-centre
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Multicloud CX CSP
Region: North America
Country: Canada
HQ Address: 1 Mount Pleasant Road, Toronto, Ont M4Y 2Y5, Canada
Specialization:
Description:
Name: Sabio Africa (Pty) Ltd.
+27(0)212010450
www.anana.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: South Africa
HQ Address: 8 Wessex Road, Paarden Eiland, Cape Town, South Africa
Specialization:
Description:
Anana is leading provider of omnichannel customer experience solutions.
Our unique approach ensures all interactions, from traditional paper-based correspondence and voice calls, to text, email, social media and web chat, are perfectly orchestrated. So, you can engage with your customers more efficiently than ever before.
Name: SABIO FRANCE SAS
+33 1 73 37 01 01
www.coverage-communication.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: France,Morocco
HQ Address: 416 Avenue de la Division Leclerc, Châtenay-Malabry, France
Specialization:
Description:
Name: Sabio Ibérica, S.A.
+34916392717
www.teamvision.es
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Calle Puerto de los Leones 2, Majadahonda, 28220 Madrid, Spain
Specialization: PureCloud,
Description:
In Team Vision we have been optimizing the experience of our clients for more than 25 years and improving the relationship with their clients. Through consulting, we guide companies through the process of digital transformation, we manage customer experience projects and offer innovative technological solutions.
Name: Sabio Ibérica, S.A.
+34917341011
www.datapointeurope.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Avenida de Manoteras, 6, 28050 Madrid, Spain
Specialization: PureCloud,
Description:
As a business and technology consultancy specializing in Contact Centers for more than 45 years, DatapointEurope is committed to its customers to promote innovation in order to help their evolution towards a Smart Multichannel Contact Center in two ways: Contact Center Intelligence and Multichannel Interactions
Name: Sabio Ltd
https://sabiogroup.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: United Kingdom
HQ Address: 110 Southwark St, London SE1 0SU, United Kingdom
Specialization:
Description:
Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Name: Sistas Sayisal ILetisim Sanayi Ve Ticaret Anonim Sirketi
+90 216 5317460
www.sistas.com.tr
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Turkey
HQ Address: Altunizade Mahallesi, Kuşbakışı Caddesi, Üsküdar/İstanbul, Türkiye
Specialization:
Description:
SİSTAŞ, 1991 yılından bu yana, iletişim ve müşteri deneyimi teknolojileri üzerinde uzmanlaşmış bir sistem entegratörüdür.
Bu kapsamda tümleşik iletişim, veri ağları, çağrı merkezi, iş gücü optimizasyonu ve CRM alt yapılarını da kapsayan çözümler sunmaktadır. SISTAŞ, bir entegratör olarak sağladığı çözümlerin, müşterisinin tüm ihtiyaçlarını karşılayabilmesi için paket uygulama desteğinin yanı sıra özel uygulama geliştirme hizmeti de vermektedir.
SİSTAŞ, kamuda ve özel sektörde orta ve büyük ölçekli kurumlara doğrudan, küçük ölçekli firmalara ise doğrudan veya bayileri üzerinden çözüm sağlamaktadır.
SİSTAŞ, Ankara, İstanbul, İzmir, Bursa ve Antalya ofisleri ile Türkiye’nin her yerinde uçtan uca çözümleri anahtar teslimi olarak projelendirecek, gerçekleştirebilecek ve işletebilecek bir yapıya sahiptir.
Name: SMARTCONNECT CONSULTING PTE. LTD
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country: Singapore
HQ Address:
Specialization:
Description:
Name: Star Telecom
(855) 782-7835
www.startelecom.ca
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: Canada,United States
HQ Address: 5915 Airport Road, Suite 610, Mississauga, ON, Canada
Specialization:
Description:
Star Telecom is a SIP Trunking provider based in Toronto, Canada. Our SIP Trunking service is designed to address the complex telecommunications needs of contact centers and enterprises.
Star Telecom was established in March of 2008 by a team of highly experienced telecommunications and contact centers solutions specialists who recognized that the Canadian contact centre industry is not being adequately serviced by the incumbent carriers. Our expertise in the contact centre space is built upon our involvement in the industry spanning over two decades, the number of contact centre implementations we run and the number of calls we route for contact centres (over 30 million per month as of Jan 2015).
Our differentiators are Quality, Reliability, Flexibility, Scalability, Experience and Cost.
QUALITY
We firmly believe that quality of voice via SIP has to be as good as or better (in case of HD Voice) than traditional telephony. Rigorous testing and monitoring as well as a broad implementation base ensure we deliver superior call quality.
RELIABILITY
Similar to our approach to quality, we understand the mission-critical nature of telecommunications in contact centres and back up our service with an up-time guarantee of 100%
FLEXIBILITY
Unlike the majority of carriers, we do not believe in long term contracts or unreasonable volume commitments. Our philosophy is to earn your business every month by providing great service and support.
SCALABILITY
Aligned with our Flexibility principle is our approach to service delivery. Star Telecom provides scalable SIP Trunking service to ensure our clients can scale up and down to meet the business requirements.
EXPERIENCE
Star Telecom provides SIP Trunking services over two dozen medium and large Canadian contact centres, including several electrical utilities. Our experience in the contact centre vertical enables us to proactively apply this experience when implementing and designing services for our clients. This in turn delivers smoother implementations, fewer surprises and a lower TCO.
COST
In addition to delivering cost efficiencies through flexibility, Star Telecom also provides very competitive Long Distance and Toll Free rates. Combined savings for our clients can range between 35% and 65% compared to other telecommunications service providers.
Name: Swisscom (Schweiz) AG
www.swisscom.ch/com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP, Genesys Choice
Region: EMEA
Country: Switzerland
HQ Address: Alte Tiefenaustrasse 6, 3048 Worblaufen
Specialization: PureCloud,
Description:
Swisscom’s contact center, call center and premium video solutions and services are based on non-industry-specific end-to-end customer interaction solutions, beginning with advice and ranging from setup to 24/7 operation. As a general contractor, we provide support for projects at both national and international level. In the case of both standardised and customer-specific services, our customers specify whether they would like to have/use the solutions and services from the high-availability Swisscom Cloud or on their own premises.
Our experienced team of experts, who have a proven record in the field, helps customers from the design stage through to the rollout of the solution.
Name: Tele2 Sverige AB
46851981000
www.tele2.com
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Sweden
HQ Address: Torshamnsgatan 17, Kista, Sweden
Specialization:
Description:
Name: TELMEX DO BRASIL S.A.
+55173214740
www.embratel.com.br/
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Rua dos Ingleses, 600 - Morro dos Ingleses, São Paulo - State of São Paulo, Brazil
Specialization:
Description:
Em parceria com a Genesys, nossa solução de Contact Center Omnichannel é um call center em nuvem (baseado em software) que oferece experiências perfeitas aos clientes em todos os pontos de contato. O cliente não adquire, hospeda ou opera qualquer equipamento para que seu call center funcione; em vez disso, a Embratel hospeda toda a infraestrutura necessária em seu datacenter, deixando o cliente livre e focado na excelência do serviço prestado a seus clientes finais. O serviço é oferecido na modalidade “as a service”, por licença de posição de atendimento, contando com a flexibilidade de contratar a quantidade de posições de atendimento que ele precisa.
Name: Tieto Finland Oy
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Finland
HQ Address:
Specialization:
Description:
Name: Trends and Technologies Inc
+6328118181
www.trends.com.ph
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Cambodia,Philippines,Vietnam
HQ Address: 23/F Trafalgar Plaza, 105 HV dela Costa St, Salcedo Village, 1227, Makati City
Specialization:
Description:
What We Do
Trends is more than willing to guide you through advance solutions and help your organization be at the edge position to achieve business success. By efficiently providing effective IT services, Trends offers turnkey solutions to all client's needs, helping them to achieve their business goals through the utilization of technology. Let Trends make your business easier through the right technology. Let your business build its future today.
We conceptualize a plan that meets your specific requirements. We recommend the best solutions based on critical factors including cost-effectiveness, investment protection, integration, and expansion. As needs evolve, we help you innovate and solve the challenges you face.
Implement
We ensure that the plan is well-implemented. We install, commission, and manage the project with minimum interference to your normal operations. We utilize operating procedures that have been refined over years of service. Our workflow is optimized and seamless.
Through tech transfer programs, seminars, and workshops which are a part of our venture campaigns supported with modules and manuals, you will be properly guided and equipped with much-needed technology knowledge facilitated by our certified and highly-skilled technical team.
Maintain
Subscribe to our maintenance services and enjoy lifetime support by our certified engineers for you to maximize the utilization of your technology infrastructure.
Manage
Subscribe to our Trends Managed ICT Services (MICTS) and we will be operating and managing your organization's network and securing your data and information, ultimately allowing you to achieve your desired business outcome.
Name: TSG IT Advanced Systems Ltd
+972-3-5483518
https://www.tsgitsystems.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Israel,Algeria
HQ Address: Israel
Specialization:
Description:
Name: Tykans Group Inc
(587) 392-8888
www.tykans.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: Canada
HQ Address: Unit 3412, 25 St NE, Calgary Alberta, T1Y 6C1
Specialization: PureCloud,
Description:
The key to our success – Our People! We believe that diverse teams deliver exceptional business performance and solutions without technical limits. Specializing in on-premise and cloud Genesys products, our Genesys Certified team can tackle any technical challenge your Contact Center might be facing.
Our experience and passion produce real results, having built auxiliary custom applications to support an easy-to-use multi-party conferencing interface, drag and drop call management, and VIP caller visual alerts. Tykans works effectively with new and existing contact centers enabling them to leverage all systems. Equipped with a team of software developers Tykans helps modern contact centers with custom outbound campaigns, billing and collections systems, interfaces to payment systems (such as Monaris), and creates self-serve web portals. Do you have a challenge no one else has been able to solve? With Tykans, everything is possible!
Name: UCS Bilisim Sistemleri Ltd. Sti
+90 216 314 41 17
www.ucsturkey.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Turkey
HQ Address: Saray Mah, Küçüksu Cad. No:64/A, D:528
Specialization:
Description:
UCS Bilisim is a software house built in 2011 to produce specialized software solutions in the call center sector with Genesys business partnership.
With the aim of meeting the call center needs of large organizations, UCS completed many projects successfully with its high quality team which includes the best professionals in the sector experienced on infrastructure installation, integration and software solutions.
Nowadays, with the software sector experience and developing staff, it also provides turnkey software development, software maintenance - support and team building and work force provision services in Finance and Telecom sectors.
UCS Major Business Lines are :
- Implementing OmniChannel Contact Center solutions with Genesys.
* Inbound
* Outbound (Predictive, Progressive, Preview, PushPreview)
* IVR
* Outbound IVR
* Chat
* E-Mail
* Social Media
* Back Office automation with Genesys EWM
* Branch solutions
* Reporting
* Monitoring
- Software Development : As a software house, we develop our special products to improve the the contact center efficiency.
* Outbound Campaign Management, CDR Reporting, Extended Dashboard and Monitoring, Video Chat and more..
* Workspace customization for customers, developing private desktop solutions and 3rd party application and desktop integration.
* 3rd Party product integrations with Genesys like voice recording, WFM etc..
* Genesys sistem Auditing and reporting tool.
- Professional Services :
* Onsite professional services for individual integration and development projects.
* On site long term team supply for development and support purposes.
We are excited to welcome you to understand your needs and offer the best solution for you.
Name: Uni Systems S.M.S.A.
+302119991412
www.unisystems.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Albania,Belgium,Bulgaria,Cyprus,Greece,Luxembourg,Macedonia,Malta,Romania,Serbia
HQ Address: Alexandrou Pantou 19-23, Kallithea, Greece
Specialization:
Description:
We were the first to begin…Founded in 1964 by visionary architect and city planner Constantinos Doxiadis, Uni Systems was the first Greek owned IT company established in Greece. Since then, UniSystems has consistently grown and is currently been recognized as one of the industry leaders in the broader southeastern European region.
…continuous evolution...Uni Systems is focused in the systems integration marketplace and has developed a dynamic and comprehensive solutions portfolio based on its focused business strategy, in-depth business and technological know-how and its highly skilled and experienced workforce. By capitalizing on its experience and technical expertise and with highly specialized personnel and subsidiaries in Belgium, Luxembourg and Romania, Uni Systems prides itself in its exceptional reliability and success record, while continues substantial investment in its international perspective.Uni Systems’ workforce implements some of the largest and most complex ICT projects in the market, offering IT services to large enterprises in the Public, Financial, Telecommunications and Private sector. Uni Systems currently employs around 600 people.
Our Vision: Already a leader in systems integration in the domestic market, Uni Systems aims to become one of the most reliable solution providers in Central and Southeast Europe.
Our MissionOur mission is to stimulate development and accelerate progress by seamlessly connecting business with technology.
Our ValuesWe are driven by three core values that fuel our entire organization:
Respect, Trust and Dedication to Excellence.
- We respect our clients’ time, money and business.
- We trust and honor long term business relationships with clients, partners and our people.
- We are committed to offering quality services that positively affect the business of our clients.
Customer Interaction Management (CIM)During the last decade, the market experienced major technology advancement and mass production of end-user devices, namely smartphones, phablets and tablets. The broad availability and competition lead to price drop, resulting in the digitally enabled always connected user; our potential or existing demanding customer.
The digitally enabled customer has to be served consistently and immediately, regardless of the communication channel selected each time. The Omni-Channel customer approach coupled with Digitalization, Natural Language Understanding, Workforce Optimization and analytics and Enterprise Workload Management are the forces shaping the transformation of legacy contact centers to the Next Generation Customer Interaction Management of the future required today.
UniSystems strategic partnership with Genesys and comprehensive solution portfolio guarantee the successful transition to Next Generation Customer Interaction Management solutions, that enable a personalized cross-channel experience.
Each of these solutions are supported by Uni Systems professional services which guarantee the efficient and on-time transformation. Uni Systems established customer base includes some of the largest and most complex Contact Centers and IVR environments within EMEA. The Company has implemented a variety of projects covering the entire spectrum of market sectors including telecommunications, banks, insurance, enterprise and governmental agencies.
Name: Unify Communications and Collaboration GmbH & Co. KG
www.unify.com/de/impressum
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Germany
HQ Address: Mies-van-der-Rohe-Straße 6, 80807 München, Deutschland
Specialization:
Description:
About Unify
Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.
About Atos
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
#Note: All trademarks mentioned herein are property of their respective owners.
Name: Veridian Solutions
1300 725 400
www.veridian.com.au
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: APAC
Country: Australia
HQ Address: Level 14, 1 Castlereagh Street, Sydney, NSW, 2000, Australia
Specialization:
Description:
Veridian Solutions is an Australian owned and based contact centre solutions provider. At
Veridian Solutions we understand the critical value of providing world-class integrated contact centre solutions that offer operational level business value, business process and interaction management optimisation to our clients.
Veridian’s vendor partners include market leaders such as Genesys. Our cloud contact centre software easily integrates with the most common CRM’s, such as Salesforce, as well as with many payment gateways and accounting software solutions. If your management team is asking itself operational questions around workforce management, managing an at-home or mobile workforce, moving to the cloud, crisis and disaster recovery or has identified the need for better, more granular, contact centre analytics we invite you to speak to an expert from the Veridian team today.
Our team is comprised of experienced and innovative professionals with skills that extend well beyond knowledge of contact centre technology. We pride ourselves on our holistic understanding of business operations and work with our clients to develop solutions suited to their specific pain-points and infrastructure. Veridian Solutions recognise that no business is the same and it is this understanding that allows us to deliver superior customer service and the optimal contact centre solution to each client.
Australian businesses often choose Veridian Solutions due to the locality of our offices and our staff. We are here in Australia, just like you. This gives us the ability to implement a customer’s contact centre solution efficiently, provide physical support and respond in a timely manner.
Our business model is built on the values of innovation, integrity and exceeding expectations. It is these qualities that have allowed Veridian Solutions to grow and be at the forefront of the our industry.
Name: Voice Data Systems LLC
(800) 530-9475
www.govds.com
Partner Type: Resell Partner, Managed Services Provider, Lead Referral
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address: 210 Front Ave SW, Grand Rapids, MI, USA
Specialization: PureConnect - Inbound, PureCloud,
Description:
Name: Warpcom Services S.A.
+351 214169500
www.warpcom.com
Partner Type: Resell Partner, Cloud Solution Provider, Service Partner, Cloud Partner, Cloud Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Portugal
HQ Address: Alfragide, Portugal
Specialization:
Description:
The leading technology integrator
Warpcom is the leading technology integrator in the development of solutions in the areas of Networking & Infrastructure, Collaboration & Customer Experience, Data Center & Multi Cloud and Cybersecurity.
As a business partner that supports the digital transformation of organizations, whatever their technological maturity, Warpcom also provides specialized services that address the management of the entire technology lifecycle: Consulting Services, Professional Services, Support Services and Managed Services (NOC and SOC).
In order to provide the best solutions on a case-by-case basis, Warpcom continuously invests in strengthening skills and know-how and has strategic partnerships with leading manufacturers.
We are uniquely positioned to develop end-to-end solutions, whatever the technological environment of our clients.
Name: Whirly sp. z o.o.
+48 22 247-80-72
www.whirly.pl
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX Reseller
Region: EMEA
Country: Poland
HQ Address: Aleje Jerozolimskie 136, Warszawa, Polska - Poland
Specialization:
Description:
Name: Wren Data Ltd
+35361485700
www.wrendata.com
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: EMEA
Country: Ireland,United Kingdom
HQ Address: Mary Rosse Centre, Holland Road, National Technology Park, Limerick, Ireland
Specialization:
Description:
Wren Data Ltd., Genesys' Gold Partner in Ireland and a pioneering early adopter of their Contact Centre Technology twenty years ago, are a specialist company dedicated to the design, delivery and support of complete end-to-end, leading-edge, multimedia Contact Centre technology solutions to leading BPOs, Government Agencies and Customer Engagement focused Domestic and Multi-National companies.
Wren Data see their relationship with their clients as one of partnership; from engaging with clients in the evaluation, design, and implementation of ‘Best of Breed’ complementary industry technologies to the optimisation of Contact Centre operations and enhancement of customer experience and quality across the complete range of services our clients offer their customers. As a company Wren Data Ltd. bring a wealth of industry knowledge, experience and success, enabling businesses across diverse industries to better engage, evolve, grow and respond to their customer needs while realising identifiable and measurable operational benefits and efficiencies – boosting growth, revenue and fueling further expansion.
In choosing to partner with Wren Data, our clients are confident in the knowledge that they are working with a Solution Partner that is drawing on two decades of proven experience, expertise and delivery success in Contact Centre design, delivery and support.
Our Mission – Wren Data specializes in delivering sophisticated multimedia contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. We handle all aspects of solution design, deployment, support, and on-going improvement.
Contact Center Focus – Founded in 1991, Wren Data is headquartered in Limerick and operates across Ireland and the UK. Since becoming a Genesys Gold Partner in Ireland and a pioneering early adopter of their contact centre technology in 1997, the company’s sole focus has been the design, delivery and support of complete end-to-end, leading-edge, contact centre technology solutions. 1998 – Implemented First Genesys|Interactive Intelligence Contact Centre. 2002 – Awarded Interactive Intelligence Premier Partner Status. 2008 – Awarded Interactive Intelligence Elite Partner Status.
Knowledge & Experience – As a company Wren Data bring a wealth of industry knowledge, experience and success to projects, enabling businesses across diverse industries to better engage, evolve, grow and respond to their customer needs while realizing readily quantifiable operational benefits and efficiency.
Our Philosophy – We measure our success by your success. When your customer experience measurements go up, we all succeed. We are focused on building long term partnerships with our customers, a model that has served both our customers and us as a company very well over more than twenty years participating in a highly competitive sector.
Name: Ablecom. Co. LTD
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address:
Specialization:
Description:
Name: acrinax Ltd
03301881011
www.acrinax.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: United Kingdom
HQ Address: 10 Bloomsbury Way, Holborn, London WC1A 2SL
Specialization:
Description:
Name: ALCASYS Czech Republic, s.r.o.
+420739779977
www.alcasys.cz
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Czech Republic
HQ Address: Antala Staška 511/40, Prague 4, Czechia
Specialization:
Description:
ALCASYS is a proven expert in the field of contact centres and enterprise communication solutions
We provide complex services fully covering the lifecycle of a project, including the initial analysis, solution design, development, and customization to fit your requirements. The follow-up operation support and servicing are a natural part of our service.
Our team of certified experts with vast experience in implementation of communication projects is a guarantee to high quality of services delivered.
Name: Alcasys Slovakia a.s
+421232327711
www.alcasys.eu
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Czech Republic,Slovakia
HQ Address: Staré Grunty 36, Karlova Ves, Slovakia
Specialization:
Description:
ALCASYS is a proven expert in the field of contact centres and enterprise communication solutions
Name: Altuera LLC
+74996810636
www.altuera.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Belarus,Georgia,Kazakhstan,Ukraine,Russia
HQ Address: Rabochaya str., 93, Moscow, Russia
Specialization:
Description:
Customer Experience technologies only.
Altuera is an expert in contact center solutions. We are focused on building innovative and technological call centers. Excellent qualification in enterprise applications allows our specialists to perform the most complicated tasks.
Altuera has expertise in the deployment and support of contact center systems.
Name: Aspire Technology Partners
(732) 847-9600
https://www.aspiretransforms.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 25 James Way, Eatontown, NJ, USA
Specialization:
Description:
Innovation to propel your organization forward
Aspire is a premier technology services firm specializing in the delivery of digital infrastructure solutions and managed services designed specifically to achieve your business goals. In today’s digital world, we believe technology sits at the heart of every enterprise strategy. From creating more agile and efficient IT environments, to delivering differentiated customer experiences, we take time to understand your business initiatives and align technology solutions to drive the organization forward. Aspire’s outcome-driven approach accelerates your journey by combining secure digital infrastructure, world-class design and implementation expertise, and managed services – all centered around transforming today’s multi-cloud architectures into enablers of business value.
Managing your IT assets more efficiently
Aspire Managed Services are powered by VIGILENS™, our unique platform combining expertise, proven methodologies, and leading technologies to establish visibility across your entire IT infrastructure. Our team acts as an integrated strategic asset for your organization to ensure the performance, security, and on-going management of your business-critical assets. The result is a more efficient use of limited IT resources, freeing your team to focus on strategic initiatives.
A proven track record
For over fifteen years, Aspire has built a highly-regarded reputation as a valued solution provider. We’ve earned industry recognition and numerous awards for our leadership position in the markets we serve and our ability to execute. Clients value the subject matter expertise and broader perspective we bring to every technology initiative. Our years of experience and proven track record give clients confidence they’ve chosen the right partner to steer and achieve their digital transformation objectives.
Differentiated customer experience
Our company culture reflects a commitment to integrity, excellence, and responsiveness to your needs. We go beyond the norm. Aspire designs solutions that produce transformative experiences for your organization’s users and customers. While doing so, we aim to provide you with an exceptional experience gained from working with our team. From project kick-off to solution handoff, we truly want every interaction with Aspire to be positive and impactful. We take pride in being a valued extension of your organization. A unique combination of industry-leading expertise, flexibility, and customer-first values are what sets Aspire apart. The result is a differentiated customer experience which cultivates strong long-term relationships with our clients.
Name: Atea AS
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Norway
HQ Address: Karvesvingen 5, 0579 Oslo, Norway
Specialization:
Description:
Name: Atreides Solutions Pte Ltd.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Singapore
HQ Address:
Specialization:
Description:
Name: Baltnetos Komunikacijos UAB
+370 5 2745444
https://www.balt.net/en
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: Estonia,Latvia,Lithuania
HQ Address: J. Rutkausko gatv? 6, Vilnius, Lithuania
Specialization:
Description:
Leading cloud computing service provider in the Baltic States, owns 2 Tier III Data Centers and fiber connections between Frankfurt, Stockholm, Helsinki, Warsaw, Vilnius, Riga, Tallin. Connection to Copenhagen and Oslo coming soon.
Baltneta owned by by ATEA group https://www.atea.com/about-atea/ . Atea is the market leader in IT infrastructure for businesses and public-sector organizations in Europe’s Nordic and Baltic regions with 7,400 employees and 4,000 consultants located in 87 offices across seven countries —Norway, Sweden, Denmark, Finland, Lithuania, Latvia and Estonia.
Baltneta is one of the leaders in Internet solutions for business customers in Lithuania and has over 4000 customers.
The fibre optic, broadband and wireless Internet solutions offered are characterised by high availability, high Internet speed and rapid incident response.
Baltneta established biggest in Baltic states network interconnection BALT-IX on a Layer 2 switching platform with 41 ISP, fiber connection between Vilnius, Riga, Tallin, Helsinki, Stockholm, Warsaw, Frankfurt.
These earlier mentioned connections are used for access to „Google“, „Facebook“ ir „Akamai“ cache servers, „Verisign“ and „Cloudflare“ DNS servers, stored in owned Tier III data centers.
Baltneta provides 24x7 IT infrastructure monitoring, Windows, Linux, VMware systems support. Virtual IP Telephone Stations (IP PBX) and SMS services as well. Phone numbers renting with presence in 76 countries.
Baltneta employs over 140 professionals. More than 50 of them are IT specialists who hold various certificates confirming their competences not only for Genesys but also such as: Microsoft (MCSA, MCITP, MCTS, MCSE, MCP), VMware (VCAP – Data Center Administration, Data Center Design, VCP – Cloud, VCP – Data Center Virtualization, VSP, VTSP), Cisco (CCNA, CCNP), ITIL (Foundation, Intermediate OSA, Intermediate RCV), Cyberoam Certified Internetwork Professional, Red Hat Certified Engineer.
Baltneta's primary intention is to provide the highest quality level services and to assure business continuity to its clients. To fulfill this intention, Baltneta has established IT service management system which is in compliance with ISO/IEC 20 000 standard. Baltneta is the first and only ISO 20 000 certified data communication and IT services provider in Lithuania.
Baltneta’s customers can be assured of the security of their information and have no fear of losing it because of negligence. Balneta has acquired information security management system standard ISO 27 001 that proves our reliability.
This information security management system standard defines the way service provider must ensure the confidentiality, information integrity and continuous data availability.
Name: BlinQ AS
+4722008020
www.blinq.no
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Norway
HQ Address: Wergelandsveien 7, Oslo, Norway
Specialization:
Description:
Name: C Square Consulting PVT Ltd
03028282060
www.csquare.co
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Pakistan
HQ Address: C Square Consulting (Pvt.) Ltd, Karachi, Pakistan
Specialization:
Description:
We at CSquare innovate businesses for our clients using customized and adaptive technology solutions.
Powered by an insightful and highly skilled technical team, complemented by an experienced management team, C Square has worked for years with leading organizations across the region.
Name: Carbon60 Networks
Partner Type: Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX CSP
Region: North America
Country: Canada
HQ Address:
Specialization:
Description:
Name: CCR FZ LLC
+971 4 390 16 46
https://www.ccr.group/
Partner Type: Resell Partner, Technology Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Utd.Arab.Emir.,Bahrain,Kuwait,Oman,Qatar,Saudi Arabia
HQ Address: Dubai Media City - Dubai - United Arab Emirates
Specialization:
Description:
CCR was founded in January, 2011 by some of the most prominent names of the industry, Türker Erkin, Oktay Kemal and Utku Deriner. A Genesys partner and with over 20 years of experience, CCR offers services in Turkey, Europe and Middle East, bringing latest technologies to its customers.
CCR has one of the most top-notch teams on the market and it’s shaping the industry with its self-developed EasyConnect products that offer the ‘Perfect Customer Experience’ to businesses.
CCR, headquartered in Kozyatağı/Istanbul, has an R&D operation center at İkitelli Teknopark on Yıldız Technical University Campus. Moreover, CCR provides technical consulting, services and next-generation solutions for customer experience and call center management to Europe through its Zürich office since 2014, and to Middle East through its Dubai office since 2017.
CCR has many local and global references in the industries of banking, insurance, telecommunication, energy, manufacturing, health, e-commerce etc.
Name: Ceritek Sarl
+33143055717
https://ceritek.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: France
HQ Address: 2 rue du centre, Immeuble Atria, 93160 Noisy-le-Grand
Specialization:
Description:
CERITEK is a pure player in the field of customer relationship centers, telephony and unified communications. CERITEK is a consulting and service company specializing in the design, production and maintenance of innovative and value-added solutions for your contacts centers. We set for you the tools and technologies that enable rich and engaging experiences for your customers. Whether your projects needs profounds changes or to be reengineered from scratch, we design and implement the solution that best suits your needs and make it as simple and complete as it may be. Choosing CERITEK means:
- to draw on 20 years of experience in customer relations and contact center management,
- to benefit from the latest technologies from our ecosystems of partners leading their industry,
- to ensure serious support throughout the life cycle of your projects,
- to work in the most agile and smart way possible to facilitate project management.
Our customers praise our know-how and our approach, marked with pragmatism, reliability and commitment.
Name: CiberC S.A.
+(593) (2) 3947-780
www.ciberc.com/
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: LATAM
Country: Colombia,Ecuador,Guatemala
HQ Address: Av. de los Shyris, Quito, Ecuador
Specialization:
Description:
Empresa con más de 16 años de experiencia en el sector tecnológico con soluciones y servicios especializados.
Name: Cloud Technologies Consulting S.A. de C.V.
(555) 014-9060
www.ctconsulting.com.mx/
Partner Type: Resell Partner, Lead Referral
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Mexico
HQ Address: Calle Maestro Antonio Caso, Tabacalera, Mexico City, CDMX, Mexico
Specialization:
Description:
CTC consilting es un aliado estratégico en la optimización de los procesos comerciales y operativos basados en soluciones de Cloud Computing; con el fin de apoyar a nuestros clientes a lograr sus objetivos rápida y efectivamente; por medio de nuestros servicios profesionales y atención personalizada.
Name: Cloudoe BV
+31 88 4260100
www.cloudoe.nl/
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Netherlands
HQ Address: Moeskampweg 1, 5222 AW 's-Hertogenbosch, Netherlands
Specialization:
Description:
Cloudoe is a certified Strategic partner of Genesys, fully specialized on the PureCloud Contact Center platform. We have developed several applications like our Advanced E ail Client, to enrich the standard functionalities of PureCloud.
We work together with our clients to provide their customers with excellent customer experience.
With Cloudoe, you are assured of a customer-oriented partner for the long term. We relieve your organization with expertise in the Contact Center area, excellent support, and secure, reliable Cloud Services
Name: Connex Telecommunications Inc
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: Canada
HQ Address:
Specialization:
Description:
Name: Customer Driven Solutions Pty Ltd
1300724524
https://www.customerdriven.com.au/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, PureConnect CSP
Region: APAC
Country: Australia,New Zealand
HQ Address: 23 Breene Place, Morningside QLD 4170, Australia
Specialization:
Description:
Name: Customer Experience Yazilim Danismalik Ticaret LTD
+902166870335
http://customerexperience.com.tr/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Turkey
HQ Address: Barbaros Mahallesi Kardelen Sokak Palladium Tower No:2 10th Floor Atasehir / Istanbul / Turkey
Specialization:
Description:
We have over 15 years of experience in setting up a contact center with Genesys products.
We have extensive knowledge and experience in;
Customer experience consultancy,
Productivity and efficiency increase using Outbound Dialer solutions,
Customer representative desktop applications development and CRM integrations,
Genesys dialer script applications and IVR system applications development,
Custom report applications and dashboards development,
Workflow, and Workload Management solutions,
Digital solutions, BOT's, AR-based technical support solutions,
CRM, WFM, Speech Analytics, Business Intelligence, Natural Language Understanding, ASR, TTS, Voice Biometrics software integration to the Genesys solutions.
We look forward to listening to the challenges you are experiencing today and starting to move your business with you into the future.
info@customerexperience.com.tr
info@wace.com.tr
+902166870335
Name: CVT Global Enablement
+61294253300
www.cvt.com.au
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia
HQ Address: 47A Penrose Street, Lane Cove West NSW, Australia
Specialization:
Description:
CVT provides end-to-end delivery and ongoing local helpdesk support for Genesys PureCloud.
With a trained, experienced and dedicated team of PureCloud professionals we focus on assisting our customers in the contact centre lifecycle including;
- Pre-sales scoping and design
- Project Management
- Contact Centre implementation and testing
- User training
- Go-live support
- Ongoing helpdesk support
Name: Damovo Deutschland GmbH & Co. KG
+49211875540
www.damovo.com/de/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Germany,Poland
HQ Address: Heerdter Lohweg 35, Düsseldorf, Deutschland
Specialization:
Description:
Damovo liefert technologie-basierende Lösungen für Geschäftskunden weltweit. Unsere Kunden profitieren von unserer 40-jährigen Erfahrung und Kompetenz – verbunden mit einem etablierten Partnernetzwerk. Mit unserem beratenden Ansatz – Understand, Deliver und Improve – ermitteln wir in Zusammenarbeit mit unseren Kunden, den Beitrag, den Technologie zur Erreichung ihrer Unternehmensziele leisten kann – jetzt und in Zukunft. Das Damovo Portfolio umfasst Lösungen in den Bereichen Unified Communications & Collaboration, Enterprise Networks, Contact Center, Cloud Services und Global Managed Services.
Damovo unterhält lokale Niederlassungen in Europa und bietet weltweite Services in mehr als 100 Ländern an. Unabhängig von der Branche und dem geografischen Standort geben wir unseren 2.000 Kunden genau die Werkzeuge an die Hand, die sie benötigen, um kontinuierliche Unternehmensverbesserungen zu erzielen.
Name: deliberate GmbH
+49 (7033) 54884 0
www.deliberate-gmbh.de
Partner Type: Resell Partner, Technology Partner, AppFoundry Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Germany
HQ Address: Böblingen, Deutschland
Specialization:
Description:
Deliberate offers comprehensive IT consulting and integration services in the areas of customer communication, contact center and IT infrastructure, especially in voice and data communication. The services offered a wide range from strategic IT and process consulting, consulting of customer service departments, technical analyses and planning services to project management, tendering, implementation, integration and managed services.
Deliberate has been on the road for years in the areas of ContactCenter, VoIP, UC, digital strategy and company development. The services of Deliberate are as comprehensive as the subject to which they have committed themselves. Deliberate analyzes the influence of digital technologies on processes and profitability and, together with the customers, develops individual concepts for the Customer Journey
German:
Deliberate bietet umfassende IT Beratungs- und Integrationsleistungen in den Bereichen Kundenkommunikation, Contact Center und IT Infrastruktur, hier insb. bei Sprach- und Datenkommunikation. Das Leistungsangebot geht von der strategischen IT- und Prozessberatung, Beratung der Kundenservice-Fachbereiche über technische Analysen und Planungsleistungen bis hin zu Projektmanagement, Ausschreibungen, Realisierung, Integration und laufendem Betrieb.
Deliberate ist seit Jahren in den Bereichen ContactCenter, VoIP, UC, digitale Strategie und Unternehmensentwicklung unterwegs. Die Dienstleistungen der Deliberate sind umfassend wie das Thema, dem sie sich verschrieben hat. Die Deliberate analysiert den Einfluss digitaler Technologien auf Prozesse und Wirtschaftlichkeit und entwickelt gemeinsam mit den Kunden individuelle Konzepte zur Customer Journey.
Name: DiRAD Technologies, Inc.
(518) 438-6000
https://www.dirad.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 9 Corporate Drive, Clifton Park, NY, USA
Specialization:
Description:
A Genesys Partner since 2000, DiRAD specializes in the implementation of both PureConnect and PureCloud. Our services include project management, IVR design and development, API integration, onsite training, and 24x7 support. DiRAD technical staff are certified to implement all facets of both Genesys solutions. With a large government customer base including the City of New York Departments of Health, Children's Services, Elections, and Poison Control, States of New York, South Carolina, Rhode Island, Illinois, and large utilities such as Memphis Light, Water, & Gas, we're prepared to implement anywhere in the US. Our relatively low cost combined with 20 years of experience make us the obvious choice when considering Genesys implementation specialists. DiRAD is a proud Certified Women-Owned Business Enterprise (WBE).
Name: Ericom Pty Ltd
1300368188
www.ericom.com.au
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia
HQ Address: 280 Elizabeth Street, Surry Hills NSW, Australia
Specialization:
Description:
Ericom are Unified Communication specialist solution provider with long term relationship deploying ININ and now Purecloud as our chosen contact centre platform. We have proven skills in API development. Our Solutions are supported by a highly experienced operational team with 24 x 7 support model.
Name: Fiebig GmbH
+49 69 60 50 16 222
www.fiebig.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Germany
HQ Address: FIEBIG GmbH, Strahlenberger Weg 26, 60599 Frankfurt am Main, Deutschland
Specialization: PureCloud,
Description:
IT-Systemhaus für den Kundenservice
FIEBIG unterstützt Unternehmen dabei jeden Kundenkontakt (Anruf, E-Mails, Chat,…) zu einem persönlichen Erlebnis zu machen, das begeistert. Dafür bringen wir KI-gestützte Lösungen auf Basis von markführenden Plattformen, eigenen Services und agilen Vorgehensweisen zum Einsatz.
Name: Fourth Dimension Systems Company
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Bahrain,Jordan,Saudi Arabia,Utd.Arab.Emir.
HQ Address: Abi Jafar Al Mansour St, Ghirnatah, Riyadh 13241, Saudi Arabia
Specialization:
Description:
Name: Fourth Dimension Systems LLC
+971 4 3024000
www.fdsme.com/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Jordan,Saudi Arabia,Utd.Arab.Emir.,Bahrain,Kuwait,Oman,Qatar
HQ Address: https://www.google.com/maps/place/Fourth+Dimension+Systems+FDS+%D9%81%D9%88%D8%B1%D8%AB+%D8%AF%D8%A7%D9%8A%D9%85%D9%86%D8%B4%D9%86+%D9%84%D9%84%D8%A7%D9%86%D8%B8%D9%85%D8%A9%E2%80%AD/@24.750583,46.6974073,17z/data=!3m1!4b1!4m5!3m4!1s0x3e2f02832b151abd:0x5
Specialization: PureConnect - Inbound,
Description:
Fourth Dimension Systems has become a reliable IT solutions provider in the Middle East.
With our passion and ability to build on our knowledge, we have fostered partnerships with top tier technology companies to achieve our vision.
With our strategic alliances, we help businesses reach new horizons of success.
Name: G-Able Company Limited
www.g-able.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Thailand
HQ Address: 127/20,22,29-31 Nonsee Rd., Chongnonsee, Yannawa, Bangkok 10120 Thailand
Specialization:
Description:
Name: Global Technology Solutions, LLC
(855) 245-6285
www.globo-tek.com
Partner Type: Resell Partner, Service Partner, Managed Services Provider, Lead Referral
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address: Alta Loma, CA 91701, USA
Specialization:
Description:
MEET GTS
We are an innovative company and we use our expertise and creativity in Genesys Customer Experience Platform to humanize your contact center platform. We are united by a strong set of values, focused on client impact. We take a consistent approach to recruiting and developing our people.
GENESYS CERTIFICATIONS
- Genesys Interaction Recording 8.5 Consultant
- Consultant, CIM Platform Troubleshooting (GCS8-CCTS)
- Presales - CORE8 Solution
- System Consultant, Genesys WFM (GCP8-CWFM)
- System Consultant, Genesys Outbound Voice (GCP8-COV)
- Developer 8 - Platform SDK
- e-Services 8 Consultant
- System Consultant, Inbound Voice (GCP8-CIV)
- Genesys Info Mart 8 Consultant
- Voice Platform 8.5 Consultant
- Genesys SIP Server 8 Consultant (GCP8-SIP-807
- System Consultant, Inbound Voice (GCP8-CIV)
- Genesys Composer Routing 8 Developer
KEY EXPERTISE
Architecture and Implementation
- PureEngage
- Inbound & Outbound Voice
- Genesys Voice Platform & Genesys Intelligent Automation (GIA)
- Proactive Outreach (SMS, EMAIL, VOICE)
- Genesys Interaction Recording
- Pulse & InfoMart / GI2 Reporting
- Cobrowse, Web Engagement, Mobile Engagement
- Agent Desktop & WFM
app dev / integration
- IRD & Composer Voice & eServices (Chat, SMS, Social Media ) Routing
- IVR Application / VUI / Voice Biometrics
- InfoMart / GI2 Custom Reporting
- Workspace Desktop Customization
- CRM
managed services / support
- Day to Day Production Support
- Keep the Lights On’ Break-Fix Support
- Preventive Care and Maintenance
Name: Grandsys Inc.
+886 2 66110777
www.grandsys.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: China,Taiwan
HQ Address: 13F, No. 243, Sec.2, Chongqing N. Rd., Datong Dist., Taipei, Taiwan
Specialization:
Description:
Grandsys Inc. was founded in 1992. We are focus on call center market and have very good experience in contact center system and application integration capabilities. We have more than 15 years partnership with Genesys and develop Grandsys brand eVoice CRM system, Workforce Optimization solution and AI/ASR Intelligent call center solution.
We have strong customer base in Great China. In Insurance industry, we have around 30 insurance customers in Great China. In Bank industry, we have around 20 customers in Great China. We also won some key customers in e-commerce, on-line game and education industries.
Contact information:
德鴻科技股份有限公司 TEL: +886 2 66110777
北京宏盛高新技術有限公司 TEL: +86 21 58366099
Name: Hadef Information Technology Co.
+966566798611
www.hadefit.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Saudi Arabia
HQ Address: Riyadh Saudi Arabia
Specialization: PureConnect - Inbound,
Description:
Name: Hong Kong Telecommunications (HKT) Limited
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Hong Kong,Macao
HQ Address: 39/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong
Specialization:
Description:
HKT has a strong track record for Information and Communications Technologies (ICT) innovations serving the needs of commercial and wholesale organizations of different sizes and industries in Hong Kong, Our pioneering approach in providing "Next Generation ICT Solutions and Services" includes world-class carrier-grade cloud platforms, ultra high-speed fixed and mobile networks, award-winning industry-specific SME solutions, fixed-mobile integration, advanced cross-border capabilities and end-to-end systems integration in addressing customer needs to fuel their business growth. We have a strong team of 10,000+ professionals in Hong Kong, Macau and China regions, contributing to various business functions including commercial sales and marketing, solutions consulting, product development & management, China commercial business, and Contact Center outsourcing services, etc.
Employing approximately 17,400 staff, HKT is headquartered in Hong Kong and maintains a presence in mainland China as well as other parts of the world. Its international telecommunications network covers more than 3,000 cities and 140 countries.
The share stapled units of the HKT Trust and HKT Limited are listed on The Stock Exchange of Hong Kong Limited (SEHK: 6823). HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Name: HP Enterprise Services USA
Partner Type: Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Hualiteq Intl. Corp.
(022) 706-0585
http://www.hualiteq.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Taiwan
HQ Address: 10F, No 281, Sec 4, Rd. Xin Yi, Taipei, Taiwan ROC.
Specialization:
Description:
Name: IBM Brasil LTDA
0800-701 4262
www.ibm.com
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Brazil
HQ Address: Rua Tutóia, 1157 - Vila Mariana, São Paulo - State of São Paulo, Brazil
Specialization:
Description:
Name: Indra Sistemas S.A.
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country:
HQ Address:
Specialization:
Description:
Name: Inetum España, S.A.U.
+34 91 387 4700
Partner Type: Resell Partner, Technology Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Calle María de Portugal 9 – 11 Edificio 1- 28050 Madrid
Specialization:
Description:
Especialistas en tecnologías de contact center y en servicios de integración y mantenimiento. Acompañamos a nuestros clientes en su evolución hacia organizaciones 100% digitales, con un enfoque propio e integral centrado en la adopción inteligente de tecnologías y en la experiencia de las personas, nuestro mayor valor. MORE (https://www.inetum-digital.com/cloud-engagement-center/)
Name: ITNAV-Pro Ltd.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Israel
HQ Address: HaSivim Street 43, Petah Tikva, Israel
Specialization:
Description:
Name: Iwatsu Electric Co., Ltd.
www.iwatsu.co.jp/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: Japan
HQ Address: 1-7-41, Kugayama, Suginami-ku, Tokyo
Specialization:
Description:
Name: MCS of Tampa
813-865-1060
http://mcsservice.org/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: Tampa, Fl
Specialization:
Description:
When it comes to keeping your world connected, MCS is the communications expert to get the job done. We offer support services fiber optics, IT phones, IP phones, Telephony, data cables, and more. We can get your communication up and going with support repairs and updates.
Name: MFE International Pte Ltd.
68663603
www.mfe.com.sg
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Australia,Cambodia,China,India,Indonesia,Japan,Malaysia,Mauritius,Myanmar,New Zealand,Philippines,Singapore,South Korea,Taiwan,Thailand,Vietnam
HQ Address: 8 Temasek Boulevard, Singapore 038988, 42-01 Suntec City Tower 3
Specialization:
Description:
MFE International is a business consultancy firm specialising in Customer Experience Management.
The integrity and professional competence of our consultants are the cornerstones of our business. We work hard to meet our clients’ expectations and earn their trust and confidence.
MFE provides a wide range of consultancy services in the following areas:- Omni-Channel Customer Engagement
- Contact Centre Systems
- One-Stop Service Centres
- Real-time Dashboards and Business Intelligence
MFE implements :
- Genesys PureCloud
- Genesys PureCConnect
MFE has tremendous experience in implementing contact centres geographically distributed across many countries for many multinationals with contact centres in Singapore, Malaysia, Thailand, Indonesia, Philippines, Korea, Taiwan, Australia and New Zealand.
Name: NCR Corporation, Dubai Branch
0096522979355
www.ncr.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Bahrain,Cyprus,Egypt,Iraq,Jordan,Kuwait,Lebanon,Oman,Pakistan,Qatar,Saudi Arabia,Utd.Arab.Emir.
HQ Address: Jaber El Mubarak Street, Bahbahani Comm Complex , P.O. Box 27380, S Kuwait City, Kuwait 13134
Specialization:
Description:
NCR is a global leader in developing transformational transaction technologies including online banking, POS systems, mobile payments and omni channel Contact Center with 100+ direct branch worldwide
Name: Netcom Solution Co.,Ltd.
+82-2-538-8714
http://www.netcomsolution.co.kr/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address: 6 Wangsimni-ro, Seongdong-gu, Seoul, Republic of Korea
Specialization:
Description:
Name: OpenMethods
Partner Type: Technology Partner, AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Paxyl Solutions
(514) 360-3195
paxyl.ca
Partner Type: Resell Partner, Cloud Solution Provider, Service Partner, Managed Services Provider, Lead Referral
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP
Region: North America
Country: Canada,United States
HQ Address: 368 Notre-Dame Street West, Montreal, QC, Canada
Specialization:
Description:
Established in 2003, Paxyl Solutions is a leading specialist in multimedia Contact Centre solutions and unified telecommunications. Their mission is to help organizations understand and manage customer interactions more efficiently and to increase agent productivity, resulting in both enhanced profitability and greater customer loyalty.
The Paxyl Solutions team strives to excel in delivering the most comprehensive solutions that ease implementation and management of customer interaction applications. Using leading-edge technologies, professional services, and partners worldwide, they empower organizations to maximize the value of their CCC solution.
Paxyl Solutions’ commitment to excellence includes first-class consulting and integration services. As a leading partner specialist with Genesys, Cisco and Avaya, Paxyl Solutions offers expertise and integration tools that empower Contact Centre managers with turnkey solutions.
Throughout its history, the organization has demonstrated the flexibility required to ensure their clients’ satisfaction by responding quickly and effectively to client requirements.
Paxyl Solutions offers their customers the full range of services needed to operate their Contact Centres. These services include:
- Development of Contact Centre evolution/business plans
- Design of Contact Centre solutions
- Implementation of turnkey solutions such as:
- Omnichannel interactions routing
- Customer journey management
- SIP Integration
- Workforce Management
- Real-time and historical reporting
- Outbound interactions
- SIP integration and unified telecommunication
- Customized Contact Centre training
- Support for Contact Centre solutions
- Management of CCC’s operations
Paxyl Solutions has experienced resources who can augment their client's project team. The professional services team includes project managers, solution architects, business analysts, change management analyst, and systems integrators.
Name: Performance Technology Partners
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Powernet Global Telecommunications
(855) 244-1010
www.Maxis360.com
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: North America
Country: United States
HQ Address: 711 Ballard Street, Altamonte Springs, FL, USA
Specialization:
Description:
Maxis360 combines the best people, processes and technology to deliver innovative solutions to change the way you do business. Our deep roots in Network Security, IT Managed Services, Communication, and Network Infrastructure is unmatched in the industry. A leading provider of IT Solutions in the Southeast and Caribbean, we take a 360 degree approach in offering the highest level of expertise in design, installation, management, and pro-active support available on the market today.
More than 500 nationwide organizations ranging from health care, finance, and public sector to hospitality organizations turn to Maxis360 to build and manage their technology infrastructure. Our customers know that the customized systems we install and support for them not only incorporate the latest technologies, but are the most efficient and secure available.
As a SSAE16 certified organization we are recognized as adhering to the most stringent standards dictated by the financial services industry and the American Institute of Certified Public Accountants.
Name: Probe Group Pty Ltd
1300 177 623
https://www.probegroup.com.au/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia,India,New Zealand,Philippines,United States,Hong Kong,Indonesia,Singapore,Thailand,United Kingdom,Vanuatu,Vietnam
HQ Address: Melbourne VIC, Australia
Specialization:
Description:
Probe CX: Powered by passion, driven by curiosity, enriched by a purpose to do it better…
As a market-leading CX and award-winning digital transformation organisation, Probe CX is on a mission to change the way you do business. With over four decades of experience, they’re here to do better. With over 18,000 team members operating across Australia, New Zealand, the Philippines, the United States and India, Probe CX designs and deploys solutions that deliver exceptional customer experiences.
Probe CX develops solutions that serve the needs of businesses ready to embrace the future. They blend the best ideas with great customer experiences to make it easier for their partners to connect with their customers.
Using human-led technology, Probe CX helps their clients engage with their customers through the implementation of powerful tools that make revolutionising customer experiences very simple.
From consulting on digital transformation and intelligent automation through to digital ready operating models and incorporating intelligent operations with AI and analytics at the core. On the digital frontier, they offer world-class insights and solutions.
They do things differently at Probe CX. That’s because they know savvy businesses of all sizes want alternatives to traditional suppliers. They want solutions that will revolutionise their customer experience.
Driven by passion, people and purpose, they’re a big business that is all about the personal touch when developing client solutions. They’re big on helping clients of all sizes.
Recognised as one of the most awarded providers in the industry, let Probe CX help you “do it better” and unlock your potential.
Name: Proximus PLC
WWW.proximus.be
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Belgium,Luxembourg,Netherlands,United Kingdom
HQ Address: Proximus PLC under Belgian Public Law, Bd. du Roi Albert II 27, B-1030 Brussels, Belgium
Specialization: PureCloud,
Description:
Name: PT Halik Selindo Alpha
+628118608988
www.selindo.com
Partner Type: Resell Partner, Service Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Indonesia
HQ Address: Jl. Melawai XI No.62, RT.3/RW.6, Melawai, South Jakarta City, Jakarta, Indonesia
Specialization:
Description:
Founded in 1983, Selindo Alpha is an Indonesian private company focusing its business in providing Information and Communication Technology across the country. With more than 300 employees in two main divisions:
- VSAT (Very Small Aperture Terminal) Division - providing communication via satellite across Indonesian archipelago.
- ECD (Enterprise Communication Division) - providing leading edge technologies and solutions, resources and expertise for the enterprises.
Selindo Alpha as the ICT System Integrator emphasize the experience and competencies that was gained more than 35 years, along with commitment, we believe that all will make a valuable contribution to various project to
come.
Name: Radiant Communication Sdn.Bhd.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Malaysia
HQ Address:
Specialization:
Description:
Name: Raya Integration S.A.E.
+20238276000
raya-it.net
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Egypt,Ethiopia,Kenya,Libya,Nigeria,Tanzania
HQ Address: 26th July St., Touristic Zone, 6th of October
Specialization:
Description:
Raya Information Technology (Raya IT) is the leading system integrator, established in 1998 with a vision to lead the information technology market through its dynamic portfolio. Raya IT has assisted over 500 customers across market sectors to adopt new technologies and achieve higher levels of business performance.
Raya IT’s portfolio of services includes data center services, enterprise infrastructure services, ATM and self-service software, and enterprise resources planning implementation services. Raya IT is the exclusive partner of Diebold, Nixdorf, the second biggest manufacturer of ATMs in the world; and a gold partner of Cisco, platinum partner of Oracle, diamond partner of Palo Alto, gold partner of Hewlett Packard Entperise (HPE) and Microsoft
Raya IT has a presence across the MEA region, through 4 regional offices in Egypt, Saudi Arabia, Gulf and East Africa, under the umbrella of Raya IT through Raya Integration, Raya International Services, Raya Data Center and Raya Network Services.
Raya IT covers the following sectors: financial services (FSI); telecommunications; public services; oil and gas; hospitality; commercial and retail. Raya IT also leads the market in the implementation of new technology trends including financial inclusion solutions; mobile wallets; Omni channel; Blockchain; analytics and big data; cyber security; customer experience (CX) and robotic process automation (RPA) through our pool of over 500 certified and experienced staff and our unique portfolio of class A technology vendors.
Raya IT continues to expand its services and solution offerings with a special focus on banking and telecom sector applications, by leveraging its extensive market presence and highly experienced human capital in accordance with the best-in-class global standards.
Name: rockITdata
(509) 800-7625
https://www.rockitdata.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 1 South Broad Street, Ste 2270 Philadelphia, PA, 19107
Specialization:
Description:
We are proud to be a veteran, minority, woman-owned small business, all certified by the NWBOC
We provide a complete customer support ecosystem, not pieces and parts of the overall requirements.
Our solution covers not only all the Omni channels, but Omni device and Omni time. Any time, any device, from anywhere, your customers can get the support and help they need.
Our team has many years of experience in management consulting, data management and application development.
We’re passionate about technology and obsessed with problem-solving, so you could say we found the right career for ourselves. From data architects to organizational strategists and much more, we’re confident we’ve got the right people in place to partner with and help your business for what’s to come.
If you’re looking for a team of dedicated, educated, experienced and eager IT minds, you’ve come to the right place.
Name: S C M Technologies Co. Ltd
+66 2 116 4312
http://scmtechnologies.co.th/pages/home2
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Thailand
HQ Address: 92/54-55, 19th floor, Sathorn Thani 2, North Sathorn Road, Silom, Bangrak, Bangkok 10500
Specialization:
Description:
บริษัท เอส ซี เอ็ม เทคโนโลจีส์ จำกัด (S C M Technologies Co., Ltd.) ก่อตั้งขึ้นเมื่อปี พ.ศ. 2553 เป็นบริษัทในกลุ่มบริษัท เอส ซี เอ็ม ซึ่งเริ่มจากการเป็นผู้นำเข้าสินค้าชั้นนำจากทั่วทุกมุมโลกในชื่อ บริษัท เอส ซี เอ็ม ซิสเต็ม จำกัด (S C M Systems Co., Ltd.) และได้ดำเนินธุรกิจเรื่อยมาจนถึงปี พ.ศ. 2556 ได้ปรับโฉมครั้งใหญ่จาก S C M System เป็น S C M Technologies และได้ผันตัวเองจาก Value-Added Distributor มาเป็น Value-Added Reseller ซึ่งได้การตอบรับจากตลาดและความไว้วางใจจากลูกค้าอย่างดีเยี่ยม ทำให้ S C M Technologies เติบโตได้อย่างรวดเร็วจนมาเป็นบริษัทผู้ให้บริการ IT Solution ชั้นนำของประเทศไทย ทั้งในด้านของ Software Solution and Outsourcing
Name: SafriCloud PTY Ltd
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: South Africa
HQ Address:
Specialization: PureCloud,
Description:
Name: Saga d.o.o. Beograd
+381113108680
https://saga.rs/contact-center-solutions/?lang=en
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP
Region: EMEA
Country: Albania,Bosnia-Herz.,Bulgaria,Croatia,Hungary,Macedonia,Malta,Mongolia,Montenegro,Romania,Serbia,Slovenia
HQ Address: Bulevar Zorana Đinđića 64a, Belgrade, Serbia
Specialization:
Description:
Saga is the leading company in the region when it comes to implementation of Contact Center solutions.
Saga was founded in 1989 with headquarters in Belgrade, Serbia. The company is one of the biggest system integrator in Serbia and owns subsidiaries in Montenegro, Bosnia and Herzegovina and Macedonia. We are the company that operates in 26 countries around the world as part of New Frontier Group, named by Gartner as one of Top 10 Companies in IT Services in Central and Eastern Europe.
We have more than a two decades of experience in implementation of contact centers, especially Genesys/Interactive Intelligence solutions, which we have implementing since 2004.
We are able to offer each client a completely customized Contact Center solution that will satisfy all your needs that covers consulting services, specific services and value added solutions or even full turn-key solutions.
Name: SITA Switzerland Sarl
https://www.sita.aero
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Australia,Brunei Dar-es-S,China,Hong Kong,Indonesia,Japan,Malaysia,New Zealand,Philippines,Singapore,South Korea,Taiwan,Vietnam,Switzerland
HQ Address: 11 Loyang Way, Singapore 508723, Singapore
Specialization:
Description:
To be updated.
Name: SK Telecom Co.,Ltd.
+821036800034
www.sktelecom.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address: SK T-Tower, 65, Eulji-ro, Jung-gu, Seoul, South Korea 04539
Specialization:
Description:
SK Telecom has been leading the growth of the mobile industry since 1984.
Now, it is taking customer experience to new heights by extending beyond connectivity.
Name: Softtech A.S.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Choice
Region: EMEA
Country: Turkey
HQ Address:
Specialization:
Description:
Name: Solulan
Partner Type: Resell Partner, Lead Referral
Partner Offerting Type:
Region: North America
Country: Canada
HQ Address: Yonge Eglinton Centre 2300 Yonge Street, Suite 1600 Ontario Canada
Specialization:
Description:
Name: Sonus
Partner Type: Technology Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Sopra Steria A/S
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Denmark
HQ Address: Midtermolen 1 2100 Copenhagen Denmark
Specialization:
Description:
Name: SYS Telekomunikasyon Bilgisayar Elektronik san. Ve Tic. A.S.
02123375000
www.sys.com.tr
Partner Type: Resell Partner
Partner Offerting Type:
Region: EMEA
Country: Turkey
HQ Address: Yıldız Teknik Üniversitesi Davutpaşa Kampüsü Teknopark B2 Blok No:102 34220 Esenler-İstanbul
Specialization:
Description:
Name: Systems Integration, Inc.
866.414.9810
https://www.sysintegration.com/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: Landover, MD
Specialization:
Description:
CONTACT CENTER MODELS
Premise, hosted, or cloud contact center? There is really no right or wrong answer and organizations can choose based on their business needs and infrastructure.SII is readily available to offer assistance and provide recommendations. Whether premise, hosted, or cloud, our experts can easily deploy whichever type of infrastructure the organization chooses.
Premise
The premise-based model is best suited for organizations who wish to get the most out of their existing infrastructure investments or havedata security concerns. Our seasoned experts will work closely with customers to design and implement an optimal solution that addresses security concerns and leverages their in-house infrastructure and systems. SII’spremise-based solution offers all of the benefits of an all-in-one contact center platform all the while giving customers a peace of mind.
Hosted
Organizations can solve customer management challenges while positioning for rapid growth – all, while substantially reducing costs with SII’s hosted model. Our hosted solutionis easy to implement and delivers flexibility while eliminating the time and expense of traditional solutions. There is no need to license software, purchase on-premise hardware, provide a computer room, or provide ongoing technical and maintenance support.
Cloud
The cloud-based model provides organizations with the most cost-effective alternativefor contact center solutions; i.e. no CAPEX, software licensing costs, etc. The cloud solution offers features that are just as rich as those of premise and hosted solutions. Additionally, it provides optimized security, maximum reliability, and unlimited scalability, and rapid deployment.
Cloud solutions choices for small and large businesses:
SII’s mission is to be a total solutions partner of innovative contact center solutions and IT services for our customers and helping them to achieve superior business outcomes including:
Improving customer service & satisfaction levels
Operating with more efficiency
Delivering services more effectively
Increasing cost savings
Optimizing IT investments
Name: TechneValue GmbH
www.technevalue.com/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Italy,Switzerland
HQ Address: Seestrasse 160, Bäch SZ, Svizzera
Specialization: PureCloud,
Description:
Name: Telefax S.A.
+(598) 29020082
www.telefax.com.uy/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: LATAM
Country: Uruguay
HQ Address: Colonia 968, Montevideo Montevideo Department, Uruguay
Specialization:
Description:
Telefax posee una amplia experiencia en diversos campos que van desde el diseño, suministro e instalación de infraestructura de comunicaciones, energía y datos.
Name: Telia Finland Oyj
www.telia.fi
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Finland
HQ Address: Pasilan Asema Aukio 1, Helsinki, Finland
Specialization:
Description:
Name: Telia Sverige AB
+46850455000
www.contactcenter.telia.se/genesys
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Sweden
HQ Address: Stockholm, Sweden
Specialization:
Description:
We’re Telia Company, the New Generation Telco. Our approximately 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. With a strong connectivity base, we’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms. Headquartered in Stockholm, the heart of innovation and technology, we’re set to change the industry and bring the world even closer for our customers.
Name: Unima 2000 Systemy Teleinformatyczne S.A.
+48122980511
https://unima2000.pl/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Poland
HQ Address: Stanisława Skarżyńskiego 14, Kraków, Polska
Specialization:
Description:
Unima 2000 has been present in the IT & telecommunications industry for 25 years and has always applied our best practice in meeting the clients’ needs and expectations. We constantly develop our skills and competencies and use our experience in a creative way. Thanks to cooperation with world’s leading brands, we have consistently applied high tech solutions. Therefore, a special place on the list of our services is given to advanced IT and telecommunication systems, such as IP solutions or sales support applications (Call Centre, Contact Center).
Unima 2000 Systemy Teleinformatyczne S.A. is a certified partner of leading technology providers like Genesys and IBM, but also others like Vocalcom, Axxerion, Comm100, Avaya and Surfly.
Nevertheless, Unima’s greatest advantage is the employees who make an exceptionally knowledgeable and professional team. It is their knowledge and commitment that make us a trusted partner to our clients.
Flexibility and invention assure us trust of leading companies in various branches of economy. The stock-market has appreciated the uniqueness of our competence – since September 2006 Unima 2000 Systemy Teleinformatyczne S.A. is listed at the Warsaw Stock Exchange.
Name: Veziri Ltd
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem
Region: EMEA
Country: Armenia,Azerbaijan,Georgia,Kazakhstan,Tajikistan,Turkmenistan,Ukraine
HQ Address:
Specialization:
Description:
Name: Viacomms Telecom KSCC
+965 2202-1757
www.viacomms.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Kuwait
HQ Address: 13th Floor - Laila Tower, Block 4, Salem Al Mubarak St., Al-Salmiya, Kuwait.
Specialization:
Description:
Name: Vodafone New Zealand Limited
www.vodafone.co.nz
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: New Zealand
HQ Address: Smales Farm Office Park, Cnr Northcote & Taharoto Roads, Auckland 1142
Specialization:
Description:
Name: Voxai Solutions Inc.
(972) 691-3333
www.voxai.com
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: North America
Country: United States
HQ Address: 635 Fritz Drive, Coppell, TX, USA
Specialization:
Description:
Name: WE ARE MARKETING, S.L.U.
911164328
www.leadclic.com
Partner Type: Resell Partner, Service Partner, Technology Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Calle Segundo Mata, 6, Pozuelo de Alarcón, España
Specialization:
Description:
Más de 15 años de experiencia en consultoría para empresas han hecho que seamos Platinum Partner de Salesforce y Partner de Genesys
En LeadClic ofrecemos no sólo implantación, sino también toda la inteligencia de negocio, análisis y soporte imprescindibles para alcanzar con éxito su estrategia Contact Center / CRM y lograr así sus objetivos.
Name: Wipro Limited
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country: India
HQ Address:
Specialization:
Description:
Name: Xseed-Consultoria e Sistemas de Informacao Lda
+351213714675
www.xseed.pt
Partner Type: Resell Partner, Service Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Portugal
HQ Address: Alameda Antonio Sergio 7, Linda-a-Velha, Portugal
Specialization:
Description:
xseed is a company specialized in technology consulting and implementation services, application integration and software development.
The main area of activity is on the Contact Centers and CRM technologies, where we successfully held a significant number of implementations worldwide, integrating the market leaders’ state of the art technology, guided by the industry best practices.
Our goal is to excel providing solutions and services to our customers, with a team having extensive knowledge and field experience in the areas we operate.
Name: 24sessions.com B.V.
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: EMEA
Country: Netherlands
HQ Address:
Specialization:
Description:
Name: 2BCons
48503002030
www.2bcons.pl
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Poland
HQ Address: Biała 4/23, Warszawa, Polska
Specialization:
Description:
Name: Activeo Singapore Pte Ltd
+65 67439734
www.activeo.com.sg
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia,Bangladesh,Cambodia,France,Hong Kong,Indonesia,Malaysia,Mauritius,Myanmar,New Caledonia,Singapore,South Korea,Sri Lanka,Thailand,Vietnam
HQ Address: #06-03 The Adelphi, 1 Coleman St, Singapore 179803
Specialization:
Description:
The Activeo Group mission is to bring you a full suite of service offerings and all the necessary expertise to succeed in your Customer Experience and Customer Collaboration projects.
Name: Advanced Technology Solutions International
+20 100 574 3741
www.atsint.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Egypt
HQ Address: New Cairo City, Egypt
Specialization:
Description:
Company Name : ATSI (ATS International) 2003
Description :
Specialist Integrator, IT Infrastructure Supplier & Application Developer
Customer Service Technologies (Contact Center, CRM, Helpdesk and SMS Solutions)
Core Products: Broadband Wireless and Wi-Fi Access Solutions
Application Development (Client-Server, Web, Mobile)
ATSI is a specialist integrator with evolving and developing specialist know-how to meet the changing needs of service providers, IT departments and organizations.
Our focus is on solutions and/or services that provide tangible benefits and outcomes and show a clear result for our customer.
ATSI offer expertise in infrastructure, broadband wireless solutions, cloud computing, voice and data convergence, mobile and Web applications.
ATSI’s delivers consulting services in the area of the design and operation of broadband and customer premises wireless networks. Our design team ensures efficient deployments in even the toughest environments.
Our aim is to respond to key projects users’ needs including infrastructure improvement, virtualization, mobile integration and the consolidation of data and applications with the aim of achieving lower-cost, higher-performance solutions.
Mobile applications are increasingly a major part of our customer’s IT & business strategy. ATSI is ready to assist in all aspects to implement successfully mobile integration and applications aligned to our customer’s needs.
Name: Adventus Ukraine
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX CSP
Region: EMEA
Country: Ukraine
HQ Address:
Specialization:
Description:
Name: Afiniti
Partner Type: Technology Partner
Partner Offerting Type:
Region: North America
Country: Argentina,Brazil,Canada,Colombia,Germany,Peru,South Africa,Spain,United Kingdom,United States
HQ Address:
Specialization:
Description:
Name: AGC Networks
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Multicloud CX Prem
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Al Arabiya Systems Engineering (ASE)
+966114600507
www.ase.sa
Partner Type: Resell Partner, Cloud Solution Provider, Technology Partner, Managed Services Provider, OEM, Lead Referral, AppFoundry Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, PureConnect CSP, Genesys Multicloud CX CSP
Region: EMEA
Country: Saudi Arabia
HQ Address: Saudi Arabia, Riyadh, Olaya, Olaya street, Almousa Cenrer, Tower no. 4, second floor, Office no. 428
Specialization:
Description:
At Al Arabiya Systems Engineering (ASE), we offer our expert professional/technical service to private, public, institution or government organizations, for their better work performance, business optimization and cost reducing. ASE offers it active participation and expertise for the strategic planning and managing the affairs of any organization we serve.
ASE DIVISION - Information technology Infrastructure.
- Information technology services.
- Contact Center Systems Division.
- Network and Advanced telecom.
- Cyber Security.
ASE contact Center offers - Providing Strengthen call center technology and develop the business of the organization.
- Providing services to establish and operate contact centers, customer service and customer care.
Contact Center OBJECTIVES: - Al Arabiya Systems Engineering aims to provide the best solutions for contact center services, implementation and maintenance services.
- Al Arabiya Systems Engineering provides team of experts who are fully prepared and ready to advise and assist in all areas of technology and business management related to the contact center.
Name: Al Nafitha International Information Technology Company
00966590028830
www.alnafitha.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem
Region: EMEA
Country: Saudi Arabia
HQ Address: Riyadh Saudi Arabia
Specialization:
Description:
Name: Alctel Telecomunicacoes e Informatica LTDA
(+55) 313 330 7000
www.alctel.com.br/
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: LATAM
Country: Brazil
HQ Address: Rua Alvarenga Peixoto, 1455 - Santo Agostinho, Belo Horizonte - State of Minas Gerais, Brazil
Specialization:
Description:
A Alctel está presente no mercado desde 1996 e ocupa posição de destaque, apresentando as melhores soluções de comunicação corporativa, capazes de mudar a realidade das empresas. Com foco em soluções integradas para as empresas, a Alctel oferece tecnologia de ponta, contínua oferta de conhecimento e inovação para clientes que procuram eficiência operacional com redução de custos, otimização dos investimentos e a construção de modelos e processos mais eficazes.
Name: Alliance Technology Group
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Almavia SAS
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: France
HQ Address:
Specialization:
Description:
Name: AMT Group
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Russia
HQ Address:
Specialization:
Description:
Name: ANIMO Limited
Partner Type: Technology Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country:
HQ Address:
Specialization:
Description:
Name: ARC Consulting UAB
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: EMEA
Country: Lithuania
HQ Address:
Specialization:
Description:
Name: ARTELCOM
Partner Type: Support Only
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country:
HQ Address:
Specialization:
Description:
Name: Aryse Comunicaciones S.L.
687086813
www.aryse.net
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Spain
HQ Address: Calle Punto Net, 5, Alcalá de Henares, España
Specialization:
Description:
Somos un proveedor que ofrece soluciones y servicios TIC en áreas de Enterprise Networks, Data Center, Collaboration, Cibersecurity, Data Analytics, Digital Workspaces e IoT, para atender las necesidades de las empresas en infraestructuras IT y comunicaciones.
Llevamos a cabo la transformación de los negocios a través de la digitalización de los procesos en diferentes infraestructuras. Proporcionamos a nuestros clientes servicios y soluciones tecnológicas innovadoras adaptadas a sus necesidades con un toque personal.
FUSIONAMOS LA EXPERIENCIA EN IT Y EL CONOCIMIENTO DE NEGOCIO Y LAS OPERACIONES.
Name: Ascotel Jordan
0096264632444
www.ascotel.com.jo
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem
Region: EMEA
Country: Jordan
HQ Address: Abu Sharif Complex 11, Munes Al Razzaz St, Amman P. O Box 9895 Amman 11191
Specialization:
Description:
ASCOTEL was established in 1994 with modern ideas and up-to-date standards, having vision for the future and an unchallenged dedication to the telecommunication market in Jordan and Palestine.
Since its early days, Ascotel was keen to penetrate new markets, and present the finest service using the best products available on the market. Hence, ASCOTEL was entrusted by Alcatel Telecom to be their partner in Jordan.
ASCOTEL aims to offer comprehensive turnkey solutions to its customers, which means that your telecom needs will be handled from A to Z.
ASCOTEL has a policy that considers all our clients to be our partners, that is why our offers includes the best services available for the most reasonable prices, and bearing in mind The Pledges we took on ourselves, you can be certain your investment with ASCOTEL is safe, and sound.
Name: Aspect
Partner Type: Technology Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Asseco SEE Bilisim Teknolojileri A.S.
asseco.com/see
Partner Type: AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem, PureConnect CSP
Region: EMEA
Country: Turkey
HQ Address: Maslak Mahallesi, Buyukdere Cad. Spine Tower No:243, 34485 Sariyer/İstanbul
Specialization:
Description:
Name: Atos Italia S.p.A.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Choice
Region: EMEA
Country: Italy
HQ Address:
Specialization:
Description:
Name: AudioCodes
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Azentro
1800888555
https://www.azentro.com.au/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia
HQ Address: 42 Cavendish Road, Coorparoo QLD, Australia
Specialization:
Description:
Azentro design, deploy and support Genesys Cloud Solutions. With over 25 years in telephony, our 65 staff service all level of enterprise, government and business throughout Queensland, South Australia, Western Australia and the Northern Territory. Our business focus covers Unified Communications, Mobility, Telematics, Data, and IT Services. Azentro’s capability around these solutions are core business and delivering these solutions effectively is our brand promise.
An Azentro engagement ensures a Customer Experience Solution that blends:
- Experienced Consultation incorporating a deep level of discovery to understand your corporate goals and challenges
- A cloud-first mentality to ensure business continuity is always a focus
- A passion for Customer Satisfaction
- Knowledge of what is available now and what will soon be available to drive innovation and customer outcomes
- Experience with system integration, supporting off-the-shelf and bespoke application development and deployment
- Improving visibility at all levels of the business
- A constant process of reviewing how we perform to ensure we always deliver the highest levels of professionalism and ethics
Azentro are a Telstra Platinum Partner for Unified Communications ensuring all your needs from dial-tone to service delivery are exceeded.
Name: AZTelecom Comercio e Serviços LTDA
(115) 908-4170
https://aztelecom.com.br/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Rua Apeninos, 429 10º andar -sala: 1013 - Aclimação, São Paulo - SP, 01533-000
Specialization:
Description:
Name: Baud Telecom Company Networks Ltd
+96614650604
http://www.btc.com.sa
Partner Type: Resell Partner, Specialized Reseller
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Saudi Arabia
HQ Address: Olayya Street, Al-Moussa Center P. O. Box: 1223 - Riyadh 11431
Specialization:
Description:
For more than three decades, Baud Telecom Company (also known as BTC Networks) has successfully played a primary role in the development of today’s local and regional information and communication technology.
BTC is recognized for its ability to introduce and integrate the latest global communication advancements made available. When communication seemed limited, we introduced the first Digital PABX, first Video Conferencing and the largest Data Network in the Kingdom. As a result, we take pride in playing a direct role in connecting millions of people together.
And BTC Netowrks is a Genesys Partner holding various product levels of expertise offered to our customers.
Name: Beijing Bridge Communication Co., Ltd
+82 010-8599-9988
www.bricom.net
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: China
HQ Address: Room 906, Block B, Winterless Center, No.1 Xidawang Road, ChaoYang District, Beijing, PRC (100026)
Specialization:
Description:
Beijing Bridge Communication Co., Ltd (a.k.a. Bricom) is professional communication solution company dedicated to provide contact center solution including overall cabling solutions and high-quality services from consulting, designing, sales, integration, customization, training, and maintenance for multinational and domestic companies.
Name: Belam Ltd
Partner Type: Support Only
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Cyprus
HQ Address:
Specialization:
Description:
Name: Blackbox Technologies Australia Pty Ltd
1800 PYRIOS (797 467)
www.pyrios.com/
Partner Type: Resell Partner, Global System Integrator
Partner Offerting Type: Genesys Cloud CX Reseller, PureConnect CSP
Region: APAC
Country: Australia
HQ Address: Level 27, 101 Collins Street, Melbourne 3000, Victoria
Specialization:
Description:
Pyrios is a communications technology specialist. Our range of consulting, integration and managed services will help you to deliver brilliant customer engagement, every time.
Name: BlackRock System Integrator Ltda.
+55 011 41145507
www.blackrocksi.com/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Rua Luigi Galvani, 42 - Brooklin Paulista, São Paulo - State of São Paulo, Brazil
Specialization:
Description:
Blackrock é uma empresa multinacional, integradora de soluções de tecnologia para o segmento de relacionamento com Cliente.
Name: BLEND Voices
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: BSI Business Systems Integration AG
Partner Type: Technology Partner
Partner Offerting Type:
Region: EMEA
Country:
HQ Address:
Specialization:
Description:
Name: Business Connexion (Pty) Ltd
+27 11 266 1000
www.bcx.co.za
Partner Type: Resell Partner, Managed Services Provider
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: EMEA
Country: South Africa,Botswana,Kenya,Lesotho,Mozambique,Namibia,Switzerland,Uganda,Zimbabwe
HQ Address: 1021 Lenchen Avenue North, Centurion Central, Centurion, South Africa
Specialization:
Description:
At BCX, no matter which industry sector you belong to, we understand the challenges your organisation and your customers face. We partner with you on your journey to Digital Transformation, so that you can effectively and efficiently solve your customers’ problems, today and in the future. Our expertise spans the length and breadth of the Information and Communication Technology (ICT) arena – whether you need to migrate to the Cloud or develop customised Applications.
We’ll help you take advantage of our wide range of Services, leverage data and Analytics to really know your business, protect your systems with the latest in Security solutions, replace or maintain your Devices, or explore your options for Connectivity.
Our partners range from JSE-listed enterprises, through state-owned entities, to medium businesses – and our team has over 100 years’ experience in every type of digital solution.
Name: BVS TV
+54 911 5282 6400
www.bvstv.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Argentina,Chile,Paraguay,Spain,Uruguay
HQ Address: Blanco Encalada 1285, Buenos Aires, Argentina
Specialization:
Description:
BVS es una compañía regional que provee soluciones tecnológicas para los procesos de negocio de las organizaciones combinando las mejores alternativas de infraestructura de la industria del ITC con sus servicios profesionales y gerenciados. Con una trayectoria de 19 años desarrollando servicios y proyectos de integración tecnológica, BVS cuenta con más de 230 empleados y oficinas en Argentina, Chile, EEUU, Paraguay y Uruguay.
BVS is a regional ITC technology integrator focused on business solutions by combining the best infrastructure with its professional & managed services. With 19 years developing services and technology integration projects, BVS has more than 230 employees and offices located in Argentina (HQ), Chile, the US, Paraguay and Uruguay.
Name: Byte Information Technology
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country:
HQ Address:
Specialization:
Description:
Name: CallVoice Communications
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Thailand
HQ Address:
Specialization:
Description:
Name: CC Architect, Inc.
+81 50 5830 7066
www.cc-arc.com/
Partner Type: Service Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country: Japan
HQ Address: 2-1-7,Shinkawa,Chuo-Ku,Tokyo,Japan
Specialization:
Description:
We specialize in contact center management system and CTI, Computer Telephony Integration System. Our system configuration business always challenges new technology with our positive mindset.
The combination of the latest open system technology and CTI enables us to propose and build the best architecture of contact center systems.Most of our clients have a wide market. It’s our strength to step in their contact center business and design system configurations for them.
Contact centers are important mediums to receive customers’ voice directly. Various functions have been developed in the contact center system, which is one of the crucial systems for companies. Still, there are only a limited number of engineers who specialize in contact center business.
In order to answer the needs, we offer many engineers with great knowledge of the contact center business. They can provide the best solutions for different requests from the customers.
We also have partner corporations which support us to offer the answers for those customers with larger markets.
Name: CCR GmbH
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: EMEA
Country: Austria,Liechtenstein,Switzerland
HQ Address: Grienbachstrasse 11 CH-6300 Zug Schweiz/ Switzerland
Specialization:
Description:
Name: Cloud Solutions for Telecommunications and Information Technology
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem
Region: EMEA
Country: Saudi Arabia
HQ Address:
Specialization:
Description:
Name: Cludo Sp. z o.o.
+48 221223030
https://www.cludo.pl/
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller, PureConnect CSP
Region: EMEA
Country: Poland
HQ Address: Grochowska 306/308, 03-840 Warszawa, Poland,
Specialization:
Description:
We are experts in omnichannel contact center solutions. Team consists of over 40 professionals knowing everything about CC solutions, architecture, software, voice, infrastructure, processes, voicebots etc..
For 10 years we have been helping our customers to choose the best solution for them and adapt it to their unique needs.
For us implementation is often a start of the process of continuous evolution of the delivered solution.
We serve customers in EMEA from France in the West to Russia in the East.
Name: CMC SAI GON TECHNOLOGY AND SOLUTION COMPANY LIMITED
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Vietnam
HQ Address:
Specialization:
Description:
Name: Computer Information Systems SAL
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: EMEA
Country: Lebanon
HQ Address:
Specialization:
Description:
Name: Comtec Systems Co., Ltd.
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, Genesys Cloud CX Reseller
Region: APAC
Country: South Korea
HQ Address: 343, Gamasan-ro, Yeongdeungpo-gu, Seoul
Specialization:
Description:
Name: Contact Center Compliance
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: North America
Country:
HQ Address:
Specialization:
Description:
Name: Contact Center Services
(888) 256-8901
www.ccsgis.com
Partner Type: Support Only
Partner Offerting Type: Genesys Cloud CX Reseller
Region: North America
Country: United States
HQ Address: 11801 Pierce St-2nd Floor Riverside, CA, 92505
Specialization:
Description:
-
Contact Center Services, is a technology consulting company. We help organizations to better attract, retain and service their customers. Combining our deep knowledge of technology and business process and leveraging it to build world-class contact centers.CCS is committed to uncovering the key ingredients to help clients become high-performance businesses. CCS provide solution to businesses to improve their contact center to effectively manage their business for today-and for tomorrow.
Name: Conversys IT Solutions
(113) 807-3550
https://www.conversys.com.br/
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: R. Bandeira Paulista, 726 - Cj 224 - Itaim Bibi, São Paulo - SP, 04532-001
Specialization:
Description:
Name: Cothern Computer Systems Inc
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Reseller, PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller
Region: North America
Country:
HQ Address:
Specialization:
Description:
Name: CPCECHO, LDA
+351 227 729 915
www.svdi.pt
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Portugal
HQ Address: Rua da Bélgica, 2284D a 2304E, 4400-046 V. N. GAIA, Portugal
Specialization:
Description:
Established in 1999 with an experienced and motivated team, SVDI sells world-class solutions that have enabled its stable and sustainable growth.Supported by strong alliances and innovative solutions, the company has consolidated its market position by sheer determination and rigor fully complying with its technology partners’ certification programs.SVDI offers both Cloud and On-Premises Contact Center solutions and applications and its portfolio also includes Unified Communications and Data Networking solutions.
Corporate details:
- Established in 1999
- Headquarters in V. N. de Gaia (Porto), Office in Carnaxide (Lisbon)
- Largest corporate shareholder: CPC SGPS
Skills:
- We excel in the competence & certification levels of our support engineers
- We are recognized by customers, business partners and vendors as a company qualified to deliver top level service
Name: CRIF S.p.A.
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: EMEA
Country: Italy,United States
HQ Address:
Specialization:
Description:
Name: CROC
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: EMEA
Country: Armenia,Belarus,Kazakhstan,Kyrgyzstan,Russia
HQ Address:
Specialization:
Description:
Name: CTI LLC
+74957847313
www.cti.ru
Partner Type: Resell Partner
Partner Offerting Type: Genesys Multicloud CX Prem, PureConnect Prem
Region: EMEA
Country: Kazakhstan,Russian Fed.,Russia
HQ Address: Moscow, Russia
Specialization:
Description:
Name: CX One Sdn Bhd
60350223068
www.cxone.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, Genesys Cloud CX Reseller
Region: APAC
Country: Malaysia
HQ Address: B-3A-03, Sky Park @ One City USJ, Jalan USJ 25/1B, One City, Subang Jaya, Selangor, Malaysia
Specialization:
Description:
About Us
CX One was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry. Our focus is to implement and integrate the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors and customers across any channel, anytime, anywhere to deliver a superior customer experience and achieve high level of customer satisfaction.
Our Mission
Our Mission is to deliver solutions that create value for our customers at speed through innovation and integrating leading edge unified communications technology and customer experience solutions with people and business processes.
Our Vision
To be the #1 choice of customer experience technology’s system integration service provider.
Name: CX360, INC.
Partner Type: Resell Partner, Cloud Solution Provider, Managed Services Provider, Contract Reseller
Partner Offerting Type: Genesys Cloud CX Reseller, Genesys Multicloud CX CSP
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Cyara Solutions
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: Australia
HQ Address:
Specialization:
Description:
Name: DDR Technologies
55 113500-7960
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Brazil
HQ Address: Alameda Itapecuru, 645 - Alphaville, Barueri - SP, Brasil.
Specialization:
Description:
A DDR Technologies é uma empresa especializada no fornecimento de Soluções de CRM - Customer Relationship Management, BPM - Business Process Management e Voice Call Manager, com larga experiência em customização e integração de soluções. A DDR Technologies oferece serviços a pequenas, médias e grandes empresas em diferentes segmentos.
Name: Digital Base Productions
(800) 776-1446
www.digitalbase.com
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: Argentina,Armenia,Australia,Belgium,Canada,Colombia,France,Germany,Hong Kong,Italy,Japan,Mexico,Netherlands,New Zealand,Puerto Rico,South Korea,Spain,Taiwan,United Kingdom,United States,Russia
HQ Address: 2715 81st Street, Lubbock, TX, USA
Specialization:
Description:
Professional RecordingsDigital Base has multiple world-class studios with experienced engineers and editors who know how to produce for telephony applications. We also take an active role in selecting voice talents for your application. We can set you up with the EXACT persona you need and you can be on the line to listen in or coach if you choose.
Multiple Languages
We have professional talents in a wide variety of languages who can provide voiceovers and translations in any language your project requires- and as fast as you need it! Business moves at a quick pace, and you need results now.
Recording Flexibility
We offer flexibility for your schedule, changes and deadlines, and are not tied down to recording talents once a week. Need to add a script on the same day you record? No problem!
Urgency
Our quick response to questions, concerns, deadlines and estimate requests is what sets us apart. We get back to you same day, and answer any questions or concerns you may have. You tell us when you need our voice talents and we provide them in the languages you need; you do not wait for them.
Pricing
Our pricing is fair and we will work within your budget, and we always offer package deals if you have large projects pending. Digital Base Productions also offers FREE IVR, Voice Prompts and Voice Talent consultations on your projects. Best of all, there are NEVER any rush or expedite fees.
Name: DIGITALVOX SAS
+5713134880717
www.digitalvox.co
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: LATAM
Country: Colombia,Costa Rica,Ecuador,Peru
HQ Address: CALLE 67 8 12 OF 501, BOGOTÁ
Specialization:
Description:
We are a Tech- Experience that automates experiences with digital solutions, we facilitate through our best technologies that companies can provide experiences to each of their clients and employees, generating greater empowerment and commitment from collaborators through platforms or applications that allow evaluate and monitor each management.
Name: Dimensions Solutions for Telecommunications and Information Technology Company
+966 1129313330
www.ds-cx.com
Partner Type: Resell Partner
Partner Offerting Type: PureConnect Prem, PureConnect Cloud Reseller, Genesys Cloud CX Reseller, Genesys Choice
Region: EMEA
Country: Saudi Arabia,Bahrain
HQ Address: Prince Muhammad Bin Abdulaziz Road, الرياض السعودية
Specialization:
Description:
Partner Type: Value Added Reseller
Partner Offerting Type: PureConnect Prem, PureCloud ResellerRegion: EMEACountry: Saudi Arabia,HQ Address: https://goo.gl/maps/TvjExsGLpXHMhPVy8Specialization: PureConnect -, , PureCloudTelephone : +966 112931330
Email : info@ds-cx.com At Dimension Solutions, we take it upon ourselves to provide you with all the integrated technical solutions in addition to all consulting services and strategies that fits perfectly with your business requirements, We create the right technical dimensions for your business. Our local market differentiation: Financial support alongside a network of relationships and partnerships, our strong business partners and distributors that make us in a position of
support for your business.
Technology harmonization: We are not offering you only the latest technology, we bring you the latest technologies that perfectly match your business.
Creativity: is our obsession and passion and all that we offer support our deep understanding for the market.
Our goal: is to satisfy our customers and we are always committed to quality assurance.
What do we do for your business?We are determined to be the best and most exceptional in all our services. We have succeeded and have been able to exceed the expectations of our customers ...
We are now continuing the challenge by taking advantage of our expertise and the best available techniques in addition to the innovative business practices that we manufacture.
Our business success is a reflection of your business success!!
Name: DXC Connect Pty Limited
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: APAC
Country: Australia
HQ Address:
Specialization:
Description:
Name: Eccentex, Inc.
Partner Type: Lead Referral, AppFoundry Partner
Partner Offerting Type:
Region: North America
Country: United States
HQ Address:
Specialization:
Description:
Name: Eemaan Limited
Partner Type: AppFoundry Partner
Partner Offerting Type:
Region: EMEA
Country: United Kingdom
HQ Address:
Specialization:
Description:
Name: Egoo Networks Co., Ltd.
Partner Type: Resell Partner, AppFoundry Partner
Partner Offerting Type: Genesys Multicloud CX Prem
Region: APAC
Country: China
HQ Address:
Specialization:
Description:
Name: EIT Sprendimai, UAB
+37052688111
www.eit.lt
Partner Type: Resell Partner, Cloud Solution Provider
Partner Offerting Type: Genesys Multicloud CX Prem, Genesys Multicloud CX CSP
Region: EMEA
Country: Estonia,Latvia,Lithuania
HQ Address: J. Rutkausko g. 6, 05132 Vilnius, Lithuania
Specialization:
Description:
Name: EMERGYA DIGITAL SOLUTIONS, S.L. Unipersonal
+34954517477
www.emergya.com
Partner Type: Resell Partner
Partner Offerting Type: Genesys Cloud CX Reseller
Region: EMEA
Country: Chile,Denmark,Finland,France,Germany,Gibraltar,Netherlands,Spain,Sweden,Switzerland,United Kingdom,Russia
HQ Address: Sevilla, España
Specialization:
Description:
We are an international company which offers a wide range of professional services, products and solutions around artificial intelligence, digital strategy and cloud technologies. Our objective is to promote and guide our clients throughout their journey of digital transformation and evolution; from the definition and implementation of strategies to optimize their business models, to the provision of expert technological solutions and services necessary to materialize these strategies.
We can help you push and accelerate your digital transformation projects with 4 key values:
- Time-to-market: Agile methodologies and cloud solutions for short return generation life cycles
- Data based decisions: We collect and analyse large volumes of data to understand and optimise what we build and deliver
- Cloud technologies specialization: As a Google and AWS partner, we assist you in securely migrating and deploying your digital products on the cloud
- Digital product approach: Business teams, digital strategy, CX/UX/UI and agile development, working together to create a digital product.
We are expert in Artificial intelligence and big data and we are one of only 4 partners recognized by Google Cloud as specialists in Machine Learning at a European level, and the only one in Spain. One of our most important solutions is the development, integration and support of Contact Center IA by Google Cloud and Genesys Cloud.
Name: eMite Pty Ltd
61 2 9252 9252
www.emite.com
Partner Type: Technology Partner, AppFoundry Partner
Partner Offerting Type:
Region: APAC
Country: Australia,Belgium,Brazil,Canada,China,Denmark,Finland,France,Germany,Greece,Indonesia,Ireland,Italy,Japan,Malaysia,Mexico,New Zealand,Norway,Philippines,Singapore,South Africa,South Korea,Spain,Sweden,United Kingdom,United States
HQ Address: 5/220 George Street, Sydney NSW, Australia
Specialization:
Description:
eMite is an advanced real-time and historical OOTB Analytics Dashboard and Wallboard solution specifically designed for PureCloud and PureConnect. eMite also has integrations with 100’s of third party solutions, such as Salesforce, ServiceNow, MS Dynamics, SQL, Oracle, Excel, etc. allowing users to correlate and present data from multiple different systems in a single, real-time dashboard.