Please use this tool to communicate with the Genesys Licensing Team about licensing-related issues.Step 1 – Complete Request Details
If choosing an Activation File Request, select a ‘Category’:
You can then choose the ‘File Type’ you need (ie. New Deployment, Evaluation, etc.).
Based on your selections,
the system will guide you to complete the important details the Licensing Team will need to process your request.
Tip! Enter the Genesys Account Reference Number (GARN) and as much detail as possible in the form to allow for
the quickest turnaround time. Your End User GARN can be found on your Software Fulfillment Notice, on your
Genesys Sales or Maintenance Renewal Quote, or you can contact your Sales or Genesys Care representative.
Note: You will require a corporate email to submit the request.